Work-Force
Listing live now. Role: Customer Service Representative. Location: Saldanha, Western Cape. The team is hiring and seeks a candidate who can step in and deliver from week one.
The Role
This Customer Service Representative role has been briefed against a clear set of outcomes for Saldanha. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the retail jobs pipeline across Western Cape.
The successful applicant is given the room to plan, deliver and review their work without unnecessary noise. The organisation has built its Saldanha team on trust, and the Customer Service Representative role will feel that from week one.
Quality is everyone’s job. Whether the Customer Service Representative is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Western Cape is consistently high and consistently fair.
Meet the Team
You will join a tight-knit, collaborative team that knows the retail jobs side of the business inside out. The Saldanha group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
In addition, the team mix in Saldanha reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.
Your Workplace
Practically speaking, the work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.
Crucially, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Saldanha site adheres to the standards expected of a responsible South African employer.
Our Commitment to Transformation
Diverse teams build stronger workplaces. Applications are welcome from candidates of every background, language and community across Western Cape, and recruitment is fair, transparent and aligned with the EE Act.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Saldanha.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Key Outputs
- Conduct daily cash-ups and reconcile takings against the POS report
- Support stock counts and assist with cycle-count investigations
- Up-sell and cross-sell products in line with branch sales targets
- Replenish stock and rotate displays in line with promotional cycles
- Operate point-of-sale systems and process payments accurately
- Keep the store, change rooms and stockroom clean and organised
What You’ll Need
- Visual merchandising flair or formal training is an advantage
- Basic computer literacy (MS Office, email)
- Honest, dependable and security-aware in line with shrinkage controls
- Experience with stock counting and basic inventory principles
- A clear criminal record verified through approved screening providers
- Ability to stand for long periods and work shifts including weekends
- Comfortable operating point-of-sale systems and handling cash
Potential is considered alongside experience, so candidates who tick most of these boxes should still be considered.