Work-Force
Applications are warmly invited for a Customer Service Representative role based in Paarl. We welcome candidates from every background across Western Cape who are ready to grow with us.
About This Position
The Customer Service Representative vacancy forms part of how the Paarl branch keeps performing. It pairs day-to-day delivery with longer-running priorities that keep the retail jobs side of the business moving forward.
Crucially, the role suits a candidate who values consistency and clear communication. The Paarl operation runs on accurate work, steady relationships and a genuine respect for the people in the team.
Stakeholders for this position include line managers, peers across the retail jobs team and trusted external partners. Building those relationships early makes the next twelve months in Paarl much easier.
About the Team
You will join a tight-knit, collaborative team that knows the retail jobs side of the business inside out. The Paarl group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
About Paarl
Beyond that, the role is based in Paarl, with views toward Table Mountain. Public transport links and parking are within easy reach, making the daily commute manageable for candidates living across Paarl and the broader Western Cape region.
Many candidates already living within reach of Paarl cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Western Cape economy.
If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Paarl, Western Cape.
What We Offer
Few roles let you see the impact of your work as quickly as this one. Every shift, project and decision in Paarl contributes to real outcomes for clients and colleagues across the retail jobs space in Western Cape.
Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Paarl teams.
Crucially, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Paarl keep progressing.
Core Functions
- Assist with receiving deliveries and verifying goods against invoices
- Replenish stock and rotate displays in line with promotional cycles
- Support stock counts and assist with cycle-count investigations
- Monitor shrinkage indicators and flag suspicious activity
- Ensure compliance with health, safety and consumer protection regulations
- Operate point-of-sale systems and process payments accurately
Essential Criteria
- Basic computer literacy (MS Office, email)
- Minimum of 1-2 years’ experience in a customer-facing retail role
- Ability to stand for long periods and work shifts including weekends
- Comfortable operating point-of-sale systems and handling cash
- Numerate and accurate, with attention to detail on cash-ups
Beyond that, if your CV speaks to the points above, this role is worth a closer look.