Control Room Operator

Applications are warmly invited for a Control Room Operator role based in Calvinia. We welcome candidates from every background across Northern Cape who are ready to grow with us.

The Role

The organisation is investing in its Calvinia operation, and this Control Room Operator position reflects that commitment. The successful candidate will work across the legal and security jobs function and contribute to the wider Northern Cape business.

Day-to-day, the role balances focused delivery with the kind of collaboration that keeps things moving. The successful candidate is trusted to make sensible decisions inside the agreed scope, with line-management support whenever a sounding board is useful.

Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the legal and security jobs group in Calvinia.

Quality is everyone’s job. Whether the Control Room Operator is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Northern Cape is consistently high and consistently fair.

Day in the Life

Your day is built on focus and detail. You work through matter files or post lists, review evidence or contracts and check that every required record is in place. Communication with site teams, attorneys, clients or SAPS is constant, and you keep your reports factual, precise and timely. When something out of the ordinary happens, you respond calmly and follow procedure, knowing that good documentation today protects the business tomorrow.

Practically speaking, the Calvinia office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.

Beyond that, the rhythm rewards people who plan ahead but also pivot quickly when Northern Cape operations throw up the unexpected.

No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Calvinia.

Your Team

Importantly, the team you will be working with is fast-paced and energetic. Things move quickly across the Calvinia office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when Northern Cape operations get busy.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

Importantly, the team mix in Calvinia reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.

About Calvinia

Calvinia continues to grow as an employment hub in Northern Cape, with in the Kathu iron ore belt. This role gives you a foothold in one of its busier business communities, with access to the local services, suppliers and partners that keep the work moving.

If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Calvinia, Northern Cape.

Many candidates already living within reach of Calvinia cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Northern Cape economy.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Calvinia.

Your Workplace

On top of that, the environment is process-driven and regulation-aware. Whether you are at a desk or on site, attention to detail, calm conduct and accurate reporting are non-negotiable.

In addition, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

A respectful, professional environment is the standard in Northern Cape. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Calvinia site adheres to the standards expected of a responsible South African employer.

What You’ll Be Doing

• Support investigations into theft, fraud and policy breaches
• Coordinate with SAPS and emergency services during incidents
• Track legal and regulatory changes and advise the business on impact
• Compile accurate occurrence books and incident reports
• Operate access control points and verify visitor credentials
• Maintain FICA and KYC records in line with regulatory requirements

Who We’re Looking For

• Active PSIRA registration at the appropriate grade for security roles
• Relevant qualification: LLB, paralegal diploma or PSIRA grading as required
• Sound ethical judgement and ability to maintain confidentiality
• Ability to remain calm and professional in high-pressure incidents
• Commitment to ongoing professional development and refresher training
• Strong written and verbal communication skills

Each application is reviewed carefully, and strong matches against the criteria above will move forward in the process.