Control Room Operator

Whether you are an experienced Control Room Operator or stepping into the role for the first time, there is space for you in Richards Bay. The team hires on merit and across communities in KwaZulu-Natal.

What This Role Involves

This Control Room Operator role has been briefed against a clear set of outcomes for Richards Bay. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the legal and security jobs pipeline across KwaZulu-Natal.

The role suits a candidate who values consistency and clear communication. The Richards Bay operation runs on accurate work, steady relationships and a genuine respect for the people in the team.

Practically speaking, the role has been written to be sustainable, not just busy. Strong output is expected, and managers in Richards Bay also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.

Internal documentation, process notes and shared playbooks make it easier for the Control Room Operator to step into the legal and security jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.

Our Commitment to Transformation

Importantly, the organisation is committed to fair, merit-based recruitment and equal opportunity. Applications are assessed against the published role requirements in line with applicable employment law.

Notably, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for KwaZulu-Natal.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Richards Bay.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

Your Team

On top of that, the team you will be working with is fast-paced and energetic. Things move quickly across the Richards Bay office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when KwaZulu-Natal operations get busy.

Equally, the team structure and working relationships for this role in Richards Bay will be explained during the hiring process.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

Working in Richards Bay

Working in Richards Bay means a place within the Pietermaritzburg administrative centre, with a steady flow of activity and a strong local economy. The team has built solid relationships across the KwaZulu-Natal region, and the Richards Bay office benefits from those long-standing connections.

Many candidates already living within reach of Richards Bay cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local KwaZulu-Natal economy.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Richards Bay.

Candidates should review the listed location, schedule and travel requirements before applying for this role in Richards Bay, KwaZulu-Natal.

What Your Day Looks Like

Your day is built on focus and detail. You work through matter files or post lists, review evidence or contracts and check that every required record is in place. Communication with site teams, attorneys, clients or SAPS is constant, and you keep your reports factual, precise and timely. When something out of the ordinary happens, you respond calmly and follow procedure, knowing that good documentation today protects the business tomorrow.

Equally, the rhythm rewards people who plan ahead but also pivot quickly when KwaZulu-Natal operations throw up the unexpected.

No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Richards Bay.

On top of that, the Richards Bay office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.

What You’ll Be Doing

• Run compliance training for staff on POPIA, FICA and ethics
• Support investigations into theft, fraud and policy breaches
• Track legal and regulatory changes and advise the business on impact
• Patrol assigned premises and conduct visible security deterrence
• Maintain PSIRA registration and uphold the security industry code of conduct
• Draft, review and amend commercial contracts and service agreements
• Liaise with the Sheriff, Master’s Office and external counsel

Essential Criteria

• Commitment to ongoing professional development and refresher training
• Excellent attention to detail when reviewing documents and evidence
• 2+ years’ relevant experience in legal or security operations
• Relevant qualification: LLB, paralegal diploma or PSIRA grading as required
• Active PSIRA registration at the appropriate grade for security roles
• Valid driver’s licence where required for the advertised duties; transport arrangements should support the scheduled shifts
• Sound ethical judgement and ability to maintain confidentiality

Potential is considered alongside experience, so candidates who tick most of these boxes should still be considered.