Work-Force
Step into a Control Room Operator role in Bethlehem and make your mark across Free State. The team is hiring now and wants to hear from sharp, committed candidates.
About the Opportunity
The Control Room Operator vacancy forms part of how the Bethlehem branch keeps performing. It pairs day-to-day delivery with longer-running priorities that keep the legal and security jobs side of the business moving forward.
Day-to-day, the role balances focused delivery with the kind of collaboration that keeps things moving. The successful candidate is trusted to make sensible decisions inside the agreed scope, with line-management support whenever a sounding board is useful.
On top of that, the role has been written to be sustainable, not just busy. Strong output is expected, and managers in Bethlehem also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.
Quality is everyone’s job. Whether the Control Room Operator is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Free State is consistently high and consistently fair.
Stakeholders for this position include line managers, peers across the legal and security jobs team and trusted external partners. Building those relationships early makes the next twelve months in Bethlehem much easier.
Based in Bethlehem
Equally, the role is based in Bethlehem, in the Welkom gold fields. Public transport links and parking are within easy reach, making the daily commute manageable for candidates living across Bethlehem and the broader Free State region.
If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Bethlehem, Free State.
Many candidates already living within reach of Bethlehem cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Free State economy.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Bethlehem.
Diversity and Inclusion
Inclusion is a core part of how the team operates. This is an equal-opportunity employer, and candidates from all communities — including women, youth and persons living with disabilities — are encouraged to apply for this role in Bethlehem.
Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across Free State.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Bethlehem.
Your Future Here
This role can grow with you. Strong performers in the legal and security jobs team in Bethlehem have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
Internal mobility is encouraged. People who start in Bethlehem have moved into roles in other branches, specialist functions and project teams across Free State.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Bethlehem team member.
About the Team
Importantly, the team you will be working with is fast-paced and energetic. Things move quickly across the Bethlehem office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when Free State operations get busy.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
Importantly, the team mix in Bethlehem reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.
Day in the Life
Your day is built on focus and detail. You work through matter files or post lists, review evidence or contracts and check that every required record is in place. Communication with site teams, attorneys, clients or SAPS is constant, and you keep your reports factual, precise and timely. When something out of the ordinary happens, you respond calmly and follow procedure, knowing that good documentation today protects the business tomorrow.
Practically speaking, the Bethlehem office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.
Practically speaking, the rhythm rewards people who plan ahead but also pivot quickly when Free State operations throw up the unexpected.
No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Bethlehem.
Where You’ll Work
On top of that, the environment is process-driven and regulation-aware. Whether you are at a desk or on site, attention to detail, calm conduct and accurate reporting are non-negotiable.
Practically speaking, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
A respectful, professional environment is the standard in Free State. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Bethlehem site adheres to the standards expected of a responsible South African employer.
Your Role
- Maintain FICA and KYC records in line with regulatory requirements
- Compile accurate occurrence books and incident reports
- Maintain PSIRA registration and uphold the security industry code of conduct
- Support investigations into theft, fraud and policy breaches
- Run compliance training for staff on POPIA, FICA and ethics
What You’ll Need
- Active PSIRA registration at the appropriate grade for security roles
- Computer literacy and experience with case or incident management systems
- Sound ethical judgement and ability to maintain confidentiality
- Physical fitness for site-based security roles
- Willingness to work shifts, weekends and public holidays as required
Each application is reviewed carefully, and strong matches against the criteria above will move forward in the process.