Concierge

A Concierge is needed in Colesberg. The role focuses on consistent delivery, accurate work and clear communication across the Northern Cape operation.

About This Position

The organisation is investing in its Colesberg operation, and this Concierge position reflects that commitment. The successful candidate will work across the hospitality jobs function and contribute to the wider Northern Cape business.

Day-to-day, the role balances focused delivery with the kind of collaboration that keeps things moving. The successful candidate is trusted to make sensible decisions inside the agreed scope, with line-management support whenever a sounding board is useful.

Quality is everyone’s job. Whether the Concierge is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Northern Cape is consistently high and consistently fair.

Where You’ll Work

In addition, the environment is service-led and people-centred. Expect varied hours, a high tempo during peaks, and a team culture built on hospitality and pride in the guest experience.

Importantly, a respectful, professional environment is the standard in Northern Cape. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Colesberg site adheres to the standards expected of a responsible South African employer.

What We Offer

You will join a team that values respectful collaboration, honest feedback and shared wins. The Colesberg colleagues take pride in supporting one another and in doing the hospitality jobs side of the business properly, day in and day out.

Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in Northern Cape.

Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Colesberg teams.

Your Team

Practically speaking, the team you will be working with is fast-paced and energetic. Things move quickly across the Colesberg office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when Northern Cape operations get busy.

On top of that, the team mix in Colesberg reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

What You’ll Be Doing

• Maintain cleanliness in front-of-house and back-of-house areas
• Comply with food safety, hygiene and health regulations at all times
• Welcome guests warmly and ensure a smooth check-in and check-out experience
• Take orders accurately and deliver food and beverages to standard
• Drive guest satisfaction scores and online review ratings

What You’ll Need

• 1-3 years’ experience in a similar hospitality environment
• Team player who can work collaboratively across departments
• Genuine passion for hospitality, food and creating memorable experiences
• Ability to remain calm and gracious under pressure
• Good verbal communication skills in English; second language an advantage

Potential is considered alongside experience, so candidates who tick most of these boxes should still be considered.