Work-Force
Account Analyst position available. Purpose Statement: To support the day-to-day running and maintenance of portfolios by providing a central office-bound contact point for customer service queries and requests, administration assistance, and adding value to clients through the identification of cross-selling opportunities. This role involves monitoring all loan facilities in the portfolio daily against set parameters and conditions.
Key Responsibilities:
- Customer Service & Administration:
- Serve as a central contact point for customer service queries and requests related to business banking portfolios.
- Provide administrative assistance to ensure efficient portfolio management.
- Identify and act upon cross-selling opportunities to add value to clients.
- Portfolio Monitoring:
- Monitor all loan facilities in the portfolio daily to ensure compliance with set parameters and conditions.
- Prepare and motivate credit applications as required.
Experience:
- Minimum: At least 5 years of experience, with a minimum of 1 year in the Business Banking environment.
- Experience in preparing and motivating credit applications is essential.
Qualifications:
- Minimum: Diploma in Commerce or Banking.
- Ideal or Preferred: Bachelor’s Degree in Banking or Commerce.
Knowledge:
- Minimum:
- Features, benefits, and value propositions of company product/service offerings.
- General banking practices and procedures.
- Understanding of Business Banking operations, including business risks, industry risks, and financial requirements.
- Credit principles and practices, including credit applications, securities, and balance sheet requirements.
- The Financial Intelligence Centre Act (FICA).
- Administration processes and procedures related to Business Banking transactions.
- Client relationship management and service principles.
- Ideal:
- Knowledge of competitor product offerings, channels, operational, and marketing tactics.
- Understanding of Capitec/Business Bank systems and processes.
Skills:
- Communication skills.
- Negotiation skills.
- Problem-solving skills.
- Analytical skills.
- Planning, organizing, and coordination skills.
Conditions of Employment:
- Clear criminal and credit record.