Control Room Operator

A Control Room Operator is needed in Ladysmith. The role focuses on consistent delivery, accurate work and clear communication across the KwaZulu-Natal operation.

About the Opportunity

The organisation is investing in its Ladysmith operation, and this Control Room Operator position reflects that commitment. The successful candidate will work across the legal and security jobs function and contribute to the wider KwaZulu-Natal business.

Day-to-day, the role balances focused delivery with the kind of collaboration that keeps things moving. The successful candidate is trusted to make sensible decisions inside the agreed scope, with line-management support whenever a sounding board is useful.

Internal documentation, process notes and shared playbooks make it easier for the Control Room Operator to step into the legal and security jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.

On top of that, the role has been written to be sustainable, not just busy. Strong output is expected, and managers in Ladysmith also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.

Quality is everyone’s job. Whether the Control Room Operator is processing a transaction, supporting a colleague or handling a customer query, the standard expected in KwaZulu-Natal is consistently high and consistently fair.

Why Join Us

Beyond that, the hiring organisation may provide onboarding or skills development for this legal and security jobs role in Ladysmith; the available support will be confirmed in the final vacancy details for KwaZulu-Natal.

Importantly, the role’s development opportunities, training and benefits, if offered, will be set out in the final vacancy details.

Career development may be available depending on the role, business needs and the hiring organisation’s policies.

Equally, the package, working arrangements and any available support will be confirmed by the hiring organisation for this vacancy.

Meet the Team

You will join a tight-knit, collaborative team that knows the legal and security jobs side of the business inside out. The Ladysmith group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

Beyond that, the team structure and working relationships for this role in Ladysmith will be explained during the hiring process.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

Your Future Here

This role can grow with you. Strong performers in the legal and security jobs team in Ladysmith have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.

Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Ladysmith team member.

Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.

Crucially, internal mobility is encouraged. People who start in Ladysmith have moved into roles in other branches, specialist functions and project teams across KwaZulu-Natal.

The Environment

On top of that, the environment is process-driven and regulation-aware. Whether you are at a desk or on site, attention to detail, calm conduct and accurate reporting are non-negotiable.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Ladysmith site adheres to the standards expected of a responsible South African employer.

Importantly, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

Importantly, the role is intended to operate under the hiring organisation’s workplace conduct, health and safety policies in KwaZulu-Natal.

About Ladysmith

Working in Ladysmith means a place near the Berea office node, with a steady flow of activity and a strong local economy. The team has built solid relationships across the KwaZulu-Natal region, and the Ladysmith office benefits from those long-standing connections.

Many candidates already living within reach of Ladysmith cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local KwaZulu-Natal economy.

Candidates should review the listed location, schedule and travel requirements before applying for this role in Ladysmith, KwaZulu-Natal.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Ladysmith.

Equal Opportunity

Inclusive recruitment is part of the organisation’s employment practices. Applicants are assessed on relevant qualifications, skills and experience for this role in Ladysmith.

Notably, inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Ladysmith.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

On top of that, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for KwaZulu-Natal.

Daily Duties

• Monitor CCTV systems and respond to alarms and incidents
• Manage matter files, court diaries and litigation deadlines
• Coordinate with SAPS and emergency services during incidents
• Liaise with the Sheriff, Master’s Office and external counsel
• Support investigations into theft, fraud and policy breaches

What You’ll Need

• Sound ethical judgement and ability to maintain confidentiality
• Able to perform the essential duties of a site-based security role safely, with reasonable accommodation where applicable
• Commitment to ongoing professional development and refresher training
• Any checks required by law or the specific duties will be explained during the hiring process
• 2+ years’ relevant experience in legal or security operations
• Excellent attention to detail when reviewing documents and evidence
• Valid driver’s licence where required for the advertised duties; transport arrangements should support the scheduled shifts

If most of these boxes are ticked, you are encouraged to put your name forward.