Work-Force
Applications are warmly invited for a Customer Service Representative role based in Ficksburg. We welcome candidates from every background across Free State who are ready to grow with us.
Overview
This Customer Service Representative role has been briefed against a clear set of outcomes for Ficksburg. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the retail jobs pipeline across Free State.
The role suits a candidate who values consistency and clear communication. The Ficksburg operation runs on accurate work, steady relationships and a genuine respect for the people in the team.
Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its Ficksburg teams, and the new Customer Service Representative will feel that from the first week.
Career Growth
Career progression for this retail jobs role in Ficksburg depends on the hiring organisation’s policies, role requirements and business needs in Free State.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
Internal mobility is encouraged. People who start in Ficksburg have moved into roles in other branches, specialist functions and project teams across Free State.
What We Offer
You will join a team that values respectful collaboration, honest feedback and shared wins. The Ficksburg colleagues take pride in supporting one another and in doing the retail jobs side of the business properly, day in and day out.
Practically speaking, the role’s development opportunities, training and benefits, if offered, will be set out in the final vacancy details.
Practically speaking, career development may be available depending on the role, business needs and the hiring organisation’s policies.
Diversity and Inclusion
Inclusive recruitment is part of the organisation’s employment practices. Applicants are assessed on relevant qualifications, skills and experience for this role in Ficksburg.
Notably, inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Ficksburg.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
What You’ll Be Doing
- Keep the store, change rooms and stockroom clean and organised
- Train new team members on store procedures and product knowledge
- Monitor shrinkage indicators and flag suspicious activity
- Operate point-of-sale systems and process payments accurately
- Promote loyalty programmes and capture customer information lawfully
- Ensure compliance with health, safety and consumer protection regulations
Essential Criteria
- Minimum of 1-2 years’ experience in a customer-facing retail role
- Any checks required by law or the specific duties will be explained during the hiring process
- Matric / National Senior Certificate (Grade 12)
- Basic computer literacy (MS Office, email)
- Numerate and accurate, with attention to detail on cash-ups
- Clear verbal communication skills appropriate to the role; additional languages are an advantage
- Ability to work as part of a team in a fast-paced retail environment
Candidates who meet most of these criteria are welcome to be considered for the role.