Work-Force
Applications are warmly invited for a Retail Operations Coordinator role based in Ladysmith. We welcome candidates from every background across KwaZulu-Natal who are ready to grow with us.
About This Position
The organisation is investing in its Ladysmith operation, and this Retail Operations Coordinator position reflects that commitment. The successful candidate will work across the retail jobs function and contribute to the wider KwaZulu-Natal business.
Crucially, the organisation keeps reporting lines clean and expectations realistic. Performance is measured against a small, agreed set of metrics, and there are no surprise yardsticks for the Retail Operations Coordinator taking on this position.
Stakeholders for this position include line managers, peers across the retail jobs team and trusted external partners. Building those relationships early makes the next twelve months in Ladysmith much easier.
A Typical Day
Your day usually starts before the doors open, walking the floor, checking displays and making sure tills are float-ready. As customers arrive, you switch into service mode, moving between till points, fitting rooms and the stockroom, helping shoppers find what they need and keeping a quiet eye on shrinkage. By the afternoon, you might be receiving a delivery, training a new team member or planning the next promotion, and by close of business you’re cashing up, balancing reports and getting the store ready to do it all again tomorrow.
In addition, the rhythm rewards people who plan ahead but also pivot quickly when KwaZulu-Natal operations throw up the unexpected.
On top of that, the Ladysmith office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.
Growing With Us
This role can grow with you. Strong performers in the retail jobs team in Ladysmith have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Ladysmith team member.
Internal mobility is encouraged. People who start in Ladysmith have moved into roles in other branches, specialist functions and project teams across KwaZulu-Natal.
Core Functions
- Promote loyalty programmes and capture customer information lawfully
- Keep the store, change rooms and stockroom clean and organised
- Conduct daily cash-ups and reconcile takings against the POS report
- Up-sell and cross-sell products in line with branch sales targets
- Support stock counts and assist with cycle-count investigations
- Assist with receiving deliveries and verifying goods against invoices
- Greet customers and provide a friendly, helpful in-store experience
Candidate Profile
- Willingness to work public holidays and end-of-month peaks
- Basic computer literacy (MS Office, email)
- Ability to work as part of a team in a fast-paced retail environment
- Any checks required by law or the specific duties will be explained during the hiring process
- Minimum of 1-2 years’ experience in a customer-facing retail role
If most of these boxes are ticked, you are encouraged to put your name forward.