Work-Force
A Guest Relations Officer position is being filled in Bethlehem. Suitable candidates from across Free State are invited to submit their applications for review.
About This Position
This Guest Relations Officer role sits within the hospitality jobs function in Bethlehem. It offers a defined scope, clear measures of success, and the support of an experienced team across Free State.
The successful applicant is given the room to plan, deliver and review their work without unnecessary noise. The organisation has built its Bethlehem team on trust, and the Guest Relations Officer role will feel that from week one.
Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the hospitality jobs group in Bethlehem.
Notably, the role has been written to be sustainable, not just busy. Strong output is expected, and managers in Bethlehem also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.
What We Offer
Few roles let you see the impact of your work as quickly as this one. Every shift, project and decision in Bethlehem contributes to real outcomes for clients and colleagues across the hospitality jobs space in Free State.
Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Bethlehem teams.
Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in Free State.
Importantly, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Bethlehem keep progressing.
Career Growth
Career progression here is real, not a slogan. The hospitality jobs space in Bethlehem offers a clear runway from delivery into team leadership and beyond, and managers sit down with each team member regularly to map out the next step in Free State.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Bethlehem team member.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
Internal mobility is encouraged. People who start in Bethlehem have moved into roles in other branches, specialist functions and project teams across Free State.
Your Workplace
Crucially, the environment is service-led and people-centred. Expect varied hours, a high tempo during peaks, and a team culture built on hospitality and pride in the guest experience.
Crucially, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
Notably, a respectful, professional environment is the standard in Free State. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Bethlehem site adheres to the standards expected of a responsible South African employer.
Our Commitment to Transformation
On top of that, the organisation is committed to transformation and equal opportunity. Hiring is on merit, and applications are actively encouraged from women, youth, people with disabilities and other historically disadvantaged groups in line with the Employment Equity plan and B-BBEE objectives.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across Free State.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Bethlehem.
Daily Duties
- Maintain the required uniform and presentation standards during all shifts
- Drive guest satisfaction scores and online review ratings
- Respond promptly to guest requests, complaints and special needs
- Operate point-of-sale systems and reconcile end-of-shift takings
- Prepare and present food in line with kitchen recipes and standards
Minimum Requirements
- Ability to work shifts, weekends and public holidays
- Computer literacy and experience with POS systems
- Good verbal communication skills in English; second language an advantage
- Genuine passion for hospitality, food and creating memorable experiences
- Team player who can work collaboratively across departments
- Sound knowledge of food safety and HACCP principles
- Matric / National Senior Certificate (Grade 12)
If your CV speaks to the points above, this role is worth a closer look.