Loss Prevention Officer

An opportunity has arisen for a Loss Prevention Officer in Potchefstroom. Suitably qualified candidates from across North West are invited to apply.

Overview

This Loss Prevention Officer role sits within the retail jobs function in Potchefstroom. It offers a defined scope, clear measures of success, and the support of an experienced team across North West.

Day-to-day, the role balances focused delivery with the kind of collaboration that keeps things moving. The successful candidate is trusted to make sensible decisions inside the agreed scope, with line-management support whenever a sounding board is useful.

Internal documentation, process notes and shared playbooks make it easier for the Loss Prevention Officer to step into the retail jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.

The role has been written to be sustainable, not just busy. Strong output is expected, and managers in Potchefstroom also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.

What Your Day Looks Like

Your day usually starts before the doors open, walking the floor, checking displays and making sure tills are float-ready. As customers arrive, you switch into service mode, moving between till points, fitting rooms and the stockroom, helping shoppers find what they need and keeping a quiet eye on shrinkage. By the afternoon, you might be receiving a delivery, training a new team member or planning the next promotion, and by close of business you’re cashing up, balancing reports and getting the store ready to do it all again tomorrow.

Notably, the Potchefstroom office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.

Equally, the rhythm rewards people who plan ahead but also pivot quickly when North West operations throw up the unexpected.

No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Potchefstroom.

About Potchefstroom

Potchefstroom continues to grow as an employment hub in North West, with along the N4 Trans-Kalahari corridor. This role gives you a foothold in one of its busier business communities, with access to the local services, suppliers and partners that keep the work moving.

Many candidates already living within reach of Potchefstroom cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local North West economy.

If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Potchefstroom, North West.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Potchefstroom.

Why This Role

Few roles let you see the impact of your work as quickly as this one. Every shift, project and decision in Potchefstroom contributes to real outcomes for clients and colleagues across the retail jobs space in North West.

Importantly, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Potchefstroom keep progressing.

Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Potchefstroom teams.

Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in North West.

Equal Opportunity

Diverse teams build stronger workplaces. Applications are welcome from candidates of every background, language and community across North West, and recruitment is fair, transparent and aligned with the EE Act.

Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across North West.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Potchefstroom.

What You’ll Be Doing

• Assist with receiving deliveries and verifying goods against invoices
• Respond to customer queries, complaints and product returns
• Up-sell and cross-sell products in line with branch sales targets
• Operate point-of-sale systems and process payments accurately
• Promote loyalty programmes and capture customer information lawfully
• Greet customers and provide a friendly, helpful in-store experience
• Train new team members on store procedures and product knowledge
• Replenish stock and rotate displays in line with promotional cycles

What You’ll Need

• Experience with stock counting and basic inventory principles
• Ability to stand for long periods and work shifts including weekends
• Comfortable operating point-of-sale systems and handling cash
• Numerate and accurate, with attention to detail on cash-ups
• Customer-first mindset with a friendly, approachable manner
• Visual merchandising flair or formal training is an advantage
• Willingness to work public holidays and end-of-month peaks

Potential is considered alongside experience, so candidates who tick most of these boxes should still be considered.