Work-Force
Bring your skills as a Guest Relations Officer to Gqeberha and join a team that moves fast. This Eastern Cape role is one to watch.
The Role
The organisation is investing in its Gqeberha operation, and this Guest Relations Officer position reflects that commitment. The successful candidate will work across the hospitality jobs function and contribute to the wider Eastern Cape business.
Communication runs both ways. Managers across the hospitality jobs team in Eastern Cape make time for one-to-ones, and people are expected to speak up early when something needs attention.
Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the hospitality jobs group in Gqeberha.
Where You’ll Work
On top of that, the environment is service-led and people-centred. Expect varied hours, a high tempo during peaks, and a team culture built on hospitality and pride in the guest experience.
A respectful, professional environment is the standard in Eastern Cape. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.
Beyond that, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
Why Join Us
You will join a team that values respectful collaboration, honest feedback and shared wins. The Gqeberha colleagues take pride in supporting one another and in doing the hospitality jobs side of the business properly, day in and day out.
Crucially, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Gqeberha keep progressing.
Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Gqeberha teams.
Growing With Us
Career progression here is real, not a slogan. The hospitality jobs space in Gqeberha offers a clear runway from delivery into team leadership and beyond, and managers sit down with each team member regularly to map out the next step in Eastern Cape.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Gqeberha team member.
Internal mobility is encouraged. People who start in Gqeberha have moved into roles in other branches, specialist functions and project teams across Eastern Cape.
Key Outputs
- Maintain the required uniform and presentation standards during all shifts
- Promote menu items, daily specials and loyalty programmes
- Comply with food safety, hygiene and health regulations at all times
- Manage stock, breakages and consumables for your section
- Support events, banquets and conference operations
Essential Criteria
- Matric / National Senior Certificate (Grade 12)
- Sound knowledge of food safety and HACCP principles
- Willing to follow the company’s uniform and grooming policy on shift
- Good verbal communication skills in English; second language an advantage
- Team player who can work collaboratively across departments
- Genuine passion for hospitality, food and creating memorable experiences
If your CV speaks to the points above, this role is worth a closer look.