Loss Prevention Officer

A Loss Prevention Officer is needed in Ballito. The role focuses on consistent delivery, accurate work and clear communication across the KwaZulu-Natal operation.

What This Role Involves

The Loss Prevention Officer position is part of an ongoing recruitment drive across KwaZulu-Natal. The brief has been shaped carefully, with a focus on delivery in Ballito and across the retail jobs space.

Practically speaking, the organisation keeps reporting lines clean and expectations realistic. Performance is measured against a small, agreed set of metrics, and there are no surprise yardsticks for the Loss Prevention Officer taking on this position.

Quality is everyone’s job. Whether the Loss Prevention Officer is processing a transaction, supporting a colleague or handling a customer query, the standard expected in KwaZulu-Natal is consistently high and consistently fair.

Importantly, the role has been written to be sustainable, not just busy. Strong output is expected, and managers in Ballito also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.

Meet the Team

Beyond that, the team you will be working with is fast-paced and energetic. Things move quickly across the Ballito office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when KwaZulu-Natal operations get busy.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

Notably, the team mix in Ballito reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.

About Ballito

Ballito continues to grow as an employment hub in KwaZulu-Natal, with close to the Durban Harbour logistics hub. This role gives you a foothold in one of its busier business communities, with access to the local services, suppliers and partners that keep the work moving.

Many candidates already living within reach of Ballito cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local KwaZulu-Natal economy.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Ballito.

If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Ballito, KwaZulu-Natal.

Diversity and Inclusion

Equally, the organisation is committed to transformation and equal opportunity. Hiring is on merit, and applications are actively encouraged from women, youth, people with disabilities and other historically disadvantaged groups in line with the Employment Equity plan and B-BBEE objectives.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Ballito.

Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across KwaZulu-Natal.

Your Workplace

In addition, the work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.

Equally, a respectful, professional environment is the standard in KwaZulu-Natal. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.

Notably, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Ballito site adheres to the standards expected of a responsible South African employer.

Your Role

• Monitor shrinkage indicators and flag suspicious activity
• Conduct daily cash-ups and reconcile takings against the POS report
• Operate point-of-sale systems and process payments accurately
• Support stock counts and assist with cycle-count investigations
• Train new team members on store procedures and product knowledge
• Up-sell and cross-sell products in line with branch sales targets

Minimum Requirements

• Visual merchandising flair or formal training is an advantage
• A clear criminal record verified through approved screening providers
• Strong verbal communication skills in English; second language an advantage
• Willingness to work public holidays and end-of-month peaks
• Experience with stock counting and basic inventory principles
• Customer-first mindset with a friendly, approachable manner

Potential is considered alongside experience, so candidates who tick most of these boxes should still be considered.