Concierge

An opportunity has arisen for a Concierge in Middelburg. Suitably qualified candidates from across Mpumalanga are invited to apply.

What This Role Involves

Practically speaking, an experienced Concierge is needed to support operations in Middelburg. The role forms part of how the business keeps its hospitality jobs portfolio strong in Mpumalanga.

The successful applicant is given the room to plan, deliver and review their work without unnecessary noise. The organisation has built its Middelburg team on trust, and the Concierge role will feel that from week one.

Quality is everyone’s job. Whether the Concierge is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Mpumalanga is consistently high and consistently fair.

Why This Role

Few roles let you see the impact of your work as quickly as this one. Every shift, project and decision in Middelburg contributes to real outcomes for clients and colleagues across the hospitality jobs space in Mpumalanga.

Beyond that, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Middelburg keep progressing.

Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Middelburg teams.

Equal Opportunity

Beyond that, the organisation is committed to transformation and equal opportunity. Hiring is on merit, and applications are actively encouraged from women, youth, people with disabilities and other historically disadvantaged groups in line with the Employment Equity plan and B-BBEE objectives.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Middelburg.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

Core Functions

• Maintain the required uniform and presentation standards during all shifts
• Maintain cleanliness in front-of-house and back-of-house areas
• Support events, banquets and conference operations
• Train casual staff on service standards and SOPs
• Respond promptly to guest requests, complaints and special needs
• Drive guest satisfaction scores and online review ratings
• Prepare and present food in line with kitchen recipes and standards
• Comply with food safety, hygiene and health regulations at all times

Who We’re Looking For

• Clear criminal record and contactable references
• Awareness of tourism grading and quality expectations
• Genuine passion for hospitality, food and creating memorable experiences
• Ability to work shifts, weekends and public holidays
• Matric / National Senior Certificate (Grade 12)

Each application is reviewed carefully, and strong matches against the criteria above will move forward in the process.