Work-Force
A Retail Operations Coordinator is needed in Knysna. The role focuses on consistent delivery, accurate work and clear communication across the Western Cape operation.
What This Role Involves
This Retail Operations Coordinator role has been briefed against a clear set of outcomes for Knysna. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the retail jobs pipeline across Western Cape.
The successful applicant is given the room to plan, deliver and review their work without unnecessary noise. The organisation has built its Knysna team on trust, and the Retail Operations Coordinator role will feel that from week one.
Stakeholders for this position include line managers, peers across the retail jobs team and trusted external partners. Building those relationships early makes the next twelve months in Knysna much easier.
Equal Opportunity
Beyond that, the organisation is committed to transformation and equal opportunity. Hiring is on merit, and applications are actively encouraged from women, youth, people with disabilities and other historically disadvantaged groups in line with the Employment Equity plan and B-BBEE objectives.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Knysna.
A Typical Day
Your day usually starts before the doors open, walking the floor, checking displays and making sure tills are float-ready. As customers arrive, you switch into service mode, moving between till points, fitting rooms and the stockroom, helping shoppers find what they need and keeping a quiet eye on shrinkage. By the afternoon, you might be receiving a delivery, training a new team member or planning the next promotion, and by close of business you’re cashing up, balancing reports and getting the store ready to do it all again tomorrow.
No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Knysna.
In addition, the rhythm rewards people who plan ahead but also pivot quickly when Western Cape operations throw up the unexpected.
Your Role
- Replenish stock and rotate displays in line with promotional cycles
- Monitor shrinkage indicators and flag suspicious activity
- Promote loyalty programmes and capture customer information lawfully
- Support stock counts and assist with cycle-count investigations
- Conduct daily cash-ups and reconcile takings against the POS report
- Greet customers and provide a friendly, helpful in-store experience
- Prepare daily, weekly and monthly sales reports for the store manager
- Maintain visual merchandising standards on the sales floor
Who We’re Looking For
- Comfortable operating point-of-sale systems and handling cash
- Strong verbal communication skills in English; second language an advantage
- Customer-first mindset with a friendly, approachable manner
- Experience with stock counting and basic inventory principles
- Ability to work as part of a team in a fast-paced retail environment
- Willingness to work public holidays and end-of-month peaks
If most of these boxes are ticked, you are encouraged to put your name forward.