Branch Manager

Listing live now. Role: Branch Manager. Location: Mthatha, Eastern Cape. The team is hiring and seeks a candidate who can step in and deliver from week one.

The Role

The organisation is investing in its Mthatha operation, and this Branch Manager position reflects that commitment. The successful candidate will work across the retail jobs function and contribute to the wider Eastern Cape business.

Day-to-day, the role balances focused delivery with the kind of collaboration that keeps things moving. The successful candidate is trusted to make sensible decisions inside the agreed scope, with line-management support whenever a sounding board is useful.

Stakeholders for this position include line managers, peers across the retail jobs team and trusted external partners. Building those relationships early makes the next twelve months in Mthatha much easier.

Internal documentation, process notes and shared playbooks make it easier for the Branch Manager to step into the retail jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.

The Environment

On top of that, the work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.

Practically speaking, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

A respectful, professional environment is the standard in Eastern Cape. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Mthatha site adheres to the standards expected of a responsible South African employer.

Why This Role

You will join a team that values respectful collaboration, honest feedback and shared wins. The Mthatha colleagues take pride in supporting one another and in doing the retail jobs side of the business properly, day in and day out.

Notably, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Mthatha keep progressing.

Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Mthatha teams.

Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in Eastern Cape.

Meet the Team

Crucially, you will join a tight-knit, collaborative team that knows the retail jobs side of the business inside out. The Mthatha group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

On top of that, the team mix in Mthatha reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.

Growing With Us

Career progression here is real, not a slogan. The retail jobs space in Mthatha offers a clear runway from delivery into team leadership and beyond, and managers sit down with each team member regularly to map out the next step in Eastern Cape.

Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.

Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Mthatha team member.

Notably, internal mobility is encouraged. People who start in Mthatha have moved into roles in other branches, specialist functions and project teams across Eastern Cape.

What You’ll Be Doing

• Assist with receiving deliveries and verifying goods against invoices
• Greet customers and provide a friendly, helpful in-store experience
• Operate point-of-sale systems and process payments accurately
• Conduct daily cash-ups and reconcile takings against the POS report
• Maintain visual merchandising standards on the sales floor
• Promote loyalty programmes and capture customer information lawfully
• Keep the store, change rooms and stockroom clean and organised

Minimum Requirements

• Comfortable operating point-of-sale systems and handling cash
• Awareness of consumer protection and B-BBEE principles
• Matric / National Senior Certificate (Grade 12)
• Honest, dependable and security-aware in line with shrinkage controls
• Ability to stand for long periods and work shifts including weekends
• A clear criminal record verified through approved screening providers
• Experience with stock counting and basic inventory principles

If most of these boxes are ticked, you are encouraged to put your name forward.