Shift Supervisor

The organisation is recruiting a Shift Supervisor for its Aliwal North operation. The role forms part of a wider retail jobs portfolio across Eastern Cape.

The Role

This Shift Supervisor role sits within the retail jobs function in Aliwal North. It offers a defined scope, clear measures of success, and the support of an experienced team across Eastern Cape.

Importantly, the successful applicant is given the room to plan, deliver and review their work without unnecessary noise. The organisation has built its Aliwal North team on trust, and the Shift Supervisor role will feel that from week one.

Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its Aliwal North teams, and the new Shift Supervisor will feel that from the first week.

A Typical Day

Your day usually starts before the doors open, walking the floor, checking displays and making sure tills are float-ready. As customers arrive, you switch into service mode, moving between till points, fitting rooms and the stockroom, helping shoppers find what they need and keeping a quiet eye on shrinkage. By the afternoon, you might be receiving a delivery, training a new team member or planning the next promotion, and by close of business you’re cashing up, balancing reports and getting the store ready to do it all again tomorrow.

Notably, the Aliwal North office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.

Beyond that, the rhythm rewards people who plan ahead but also pivot quickly when Eastern Cape operations throw up the unexpected.

The Environment

Beyond that, the work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.

In addition, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

A respectful, professional environment is the standard in Eastern Cape. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.

Your Role

• Conduct daily cash-ups and reconcile takings against the POS report
• Operate point-of-sale systems and process payments accurately
• Up-sell and cross-sell products in line with branch sales targets
• Respond to customer queries, complaints and product returns
• Monitor shrinkage indicators and flag suspicious activity

Essential Criteria

• Honest, dependable and security-aware in line with shrinkage controls
• Ability to work as part of a team in a fast-paced retail environment
• Experience with stock counting and basic inventory principles
• Visual merchandising flair or formal training is an advantage
• Strong verbal communication skills in English; second language an advantage
• Minimum of 1-2 years’ experience in a customer-facing retail role

Each application is reviewed carefully, and strong matches against the criteria above will move forward in the process.