Work-Force
Job Description:
We are seeking a Service Desk Agent for our team in Alberton. This role requires someone who is technically savvy and can provide support for IT-related issues. You will manage service desk queries, troubleshoot technical problems, and ensure a high level of customer service.
Key Responsibilities:
- Provide first-line support for technical issues and service requests.
- Troubleshoot hardware and software problems, escalating to IT teams as needed.
- Log and manage tickets in the service desk system, ensuring timely resolution.
- Collaborate with internal teams to ensure consistent service delivery.
- Track and follow up on open service tickets to ensure prompt resolution.
Qualifications:
- Experience in IT support or a related technical role is an advantage.
- Strong problem-solving and technical troubleshooting skills.
- Excellent communication and interpersonal skills.
- Familiarity with service desk software and IT infrastructure basics.