Work-Force
Job Description:
We are looking for an enthusiastic Customer Contact Specialist to join our team in Stellenbosch. This role is perfect for someone with a passion for customer interaction and problem-solving. You will be responsible for managing customer relationships, providing support, and ensuring customer satisfaction.
Key Responsibilities:
- Manage incoming customer calls and emails, addressing inquiries and resolving issues.
- Provide guidance on products and services to enhance the customer experience.
- Document all interactions in our CRM system and follow up as necessary.
- Work closely with other teams to ensure smooth service delivery.
- Meet and exceed performance metrics and targets.
Qualifications:
- Previous experience in a customer-facing role is preferred.
- Strong verbal and written communication skills.
- Ability to multitask and handle a high volume of interactions.
- Proficiency in CRM software and basic computer skills.