Work-Force
Job Description:
We are hiring a Helpdesk Support professional in East London, Eastern Cape, to provide technical assistance to users and resolve a range of IT issues.
Key Responsibilities:
- Respond to user queries via phone, email, or chat, providing first-level support.
- Troubleshoot hardware, software, and network problems.
- Maintain accurate records of all support requests and actions taken.
- Escalate unresolved issues to higher-tier technical teams.
- Assist with the installation and configuration of software and hardware.
Qualifications and Skills:
- Prior experience in IT helpdesk support is preferred.
- Strong troubleshooting skills and a solid understanding of IT systems.
- Excellent communication skills and ability to work in a fast-paced environment.
- Proficiency in helpdesk software and Microsoft Office Suite.
- Ability to work independently and manage multiple support requests.
Education:
- Matric certificate required; IT certifications or relevant qualifications are advantageous.