Work-Force
Overview: Join iKhokha’s mission to transform how small businesses engage with digital payments. As a Field Sales Specialist, you’ll play a crucial role in expanding our customer base and hitting ambitious sales targets. This role is perfect for dynamic individuals with a passion for sales and a drive to excel in a fast-paced environment.
Key Responsibilities:
- Sales Development:
- Prospecting & Canvassing: Identify and acquire new customers in targeted areas and industries.
- Sales Pipeline Management: Build and maintain a strong sales pipeline, ensuring consistent growth and hitting sales targets.
- Client Engagement:
- Sales Execution: Close deals and achieve set company Gross Profit, Device sales, and Demo targets on a monthly and quarterly basis.
- Follow-ups: Conduct post-sale calls and follow-ups, logging all activities and demos with clients.
- Upselling/Cross-selling: Promote and upsell new products or services to existing clients.
- Market Research & Feedback:
- Lead Generation: Research new sales leads, plan and execute country trips to acquire new customers.
- Competitive Analysis: Monitor market competition and provide insights on trends and competitor activities.
- Feedback Loop: Provide proactive feedback on sales and service procedures for business improvements.
- Administrative Duties:
- Documentation: Assist merchants with FICA documentation and ensure accurate record-keeping.
- Reporting: Detail reporting on specialized campaigns and customer interactions.
- Customer Service:
- Complaint Resolution: Take ownership of resolving customer complaints by investigating issues, offering solutions, and making recommendations.
Qualifications:
- Education: Completed Matric.
- Experience:
- Minimum 3 years of Field/Outbound Sales experience.
- Previous experience in merchant services or the banking sector is advantageous.
- Skills:
- Excellent communication skills, both verbal and written.
- Intermediate knowledge of Outlook, Word, Excel, PowerPoint, Sales Software, and CRM systems.
- Proven track record in achieving sales targets and managing customer relationships.
- Advanced knowledge of sales funnel and pipeline management.
- FICA training (advantageous).
- Other:
- Valid driver’s license and own reliable transport are essential.
Additional Information:
- Perks:
- Opportunity to work in a high-growth company with meaningful, accountable work.
- Hybrid, remote, and in-office work models.
- Company contributions to Medical Aid and Group Risk Scheme.
- Visionary leadership and study leave.
- Access to on-demand learning and development.
- Collaborative company culture with friendly, supportive colleagues.
- On-site coffee and beverages provided by our barista at HQ.