Work-Force
Overview: The Billing Specialist is responsible for managing end-to-end billing processes, ensuring accurate invoicing, reconciling debtor accounts, and handling payment collections. The role requires attention to detail, accuracy in billing, and the ability to resolve queries efficiently.
Key Responsibilities:
- Bill Clients:
- Invoicing: Invoice corporate clients for services provided, ensuring accuracy and adherence to predefined quality assurance processes and standards.
- Broker Commissions: Assist in preparing and distributing broker commission statements.
- Payment Follow-Up: Professionally follow up on outstanding payments to ensure timely collection.
- Manage Payments Received:
- Payment Allocation: Allocate all payments received on bank statements to the correct client accounts.
- Reconciliation: Reconcile billing invoices and client payment schedules, as well as monthly staff lists from corporate clients and monthly payments.
- Reconcile Membership:
- Staff Billing: Control the staff billing function, including activations, deactivations, billing, collections, queries, and services.
- Manage Queries:
- Query Resolution: Ensure timely and accurate resolution of all billing queries.
- Escalated Queries: Respond to and manage escalated billing queries.
- Manage Reporting:
- Report Generation: Generate and prepare monthly reports, including corporate and broker reports.
- Continuously Improve:
- Process Enhancement: Contribute to improving existing processes and procedures to enhance effectiveness, efficiency, and cost control.
- System Errors: Identify and escalate system errors to the relevant department.
Qualifications:
- Required:
- Experience: Credit control and billing experience, including reconciliation.
- Education: Matric.
- Technical Skills: Proficiency in Microsoft Access, strong mathematical and analytical skills.
- Preferred:
- Experience: Experience in the Health Insurance industry.
- Education: Relevant industry-specific qualifications.
Special Requirements:
- Attention to Detail: High level of accuracy and attention to detail.
- Integrity: Operate with high ethical standards.
- Customer Centricity: Ability to provide excellent customer service.
- Initiative: Capability to work independently and as part of a team.
Personal Attributes:
- Accountability: Take ownership of tasks and responsibilities.
- Action-Oriented: Proactive in addressing issues and completing tasks.
- Collaborative: Work effectively with others.
- Communication Skills: Strong verbal and written communication skills.
- Problem Solving: Ability to identify and resolve issues effectively.
- Decision Making: Make informed decisions based on data and analysis.
- Efficiency: Focused on efficiency and effectiveness in all tasks.
- Financial Acumen: Strong understanding of financial processes and concepts.
- Planning and Organisation: Good organizational and planning skills.
- Resilient and Adaptive: Ability to adapt to changing circumstances and remain resilient under pressure.
- Resourceful: Find innovative solutions to challenges.
- Values-Oriented: Align with company values and demonstrate commitment to them.
This role is crucial for maintaining the accuracy of billing processes and ensuring timely collection of payments, contributing to the overall financial health of the organization. If you meet the qualifications and have the attributes we seek, we encourage you to apply.