Work-Force
Introduction:
We are looking for a dynamic and results-oriented Sales & Client Relationship Manager to join our team. The ideal candidate will be responsible for prospecting new business, building relationships with students and corporate clients, and driving sales of our higher education programmes.
Responsibilities:
- Business Development:
- Prospect new business opportunities and build relationships with new students and corporate clients.
- Sell the institution’s higher education programmes.
- Generate new leads through corporate presentations, convert them into opportunities, and close sales.
- Client Management:
- Assist students with course information and general queries.
- Maintain and update the CRM database.
- Build and maintain long-term relationships with new and existing customers.
- Identify opportunities for new business and grow market share.
- Ensure all administration is up-to-date and compliant.
- Sales and Marketing:
- Create and adhere to sales processes and procedures to increase conversion rates and improve student registration experience.
- Demonstrate advanced product knowledge and be a brand ambassador for the institution.
- Pay attention to competitors and their activities within the industry.
- Meet KPIs and achieve sales targets.
- Communication and Follow-Up:
- Contact potential customers via telephone and email.
- Follow up on leads and adhere to follow-up processes and procedures.
- Meet with clients, both in and out of the office.
Skills:
- Knowledge of various industries and qualifications.
- Experience with CRM systems.
- Proficiency in MS Office (Word, Excel, Outlook).
- Excellent planning, organizational, and negotiation skills.
- Strong listening, communication, interpersonal, and customer care skills.
- Effective networking skills.
- High level of integrity, self-motivation, and confidence.
- Ability to work independently and as part of a team.
Requirements:
- 3-5 years of sales experience.
- 3 years of customer service experience.
- 3 years of telesales experience.
- Minimum of a matric qualification.
- Driver’s license and own reliable transport; must be willing to travel.
- Ability to network and build relationships within the corporate and education sectors.
- A passionate, target-driven, self-motivated individual.
- Excellent telephone manner and flexibility for job requirements (including weekends and evenings).
- Ability to work under pressure and meet daily targets.
If you are a proactive, energetic individual with a passion for sales and client relationship management, we invite you to apply and join our team.