Work-Force
Support Specialist position available. Coordinate, investigate, and provide timely feedback on incoming E-Channels-related queries received from the Business Support Centre (BSC) and Complaint Management, with guidance from the E-Channels Specialist. Responsibilities include logging and tracking E-Channels incidents on Jira, as well as overseeing small system and operational improvements resulting from user and client queries.
Experience
Minimum:
- 2 to 3 years of proven experience providing technical support to departments handling client queries.
- Understanding and experience in SQL to look up and correlate databases.
- Escalation processing, isolation, and problem-solving.
- Report writing and providing daily feedback to both junior and senior management levels.
Qualifications
Minimum:
- Grade 12 National Certificate / Vocational.
Preferred:
- Certification in SQL Programming.
- Relevant tertiary qualification in Information Technology.
Knowledge
Minimum:
- Working knowledge of IT systems development processes.
- Formal report writing and trend analysis.
- Experience with S-Track.
Ideal:
- Knowledge of mobile banking app support (USSD, Internet Banking, Mobile Banking App).
- Experience working with ELK stack, Kibana, and Jira.
- Basic proficiency in SQL.
Skills
- Excellent communication skills.
- Strong interpersonal and relationship management skills.
- Analytical and problem-solving skills.
- Attention to detail.
- Proficient in SQL.
Conditions of Employment
- Clear criminal and credit record.
- Must be contactable via own mobile phone.