Waitron

A vacancy has been confirmed for a Waitron based in Queenstown, Eastern Cape. The successful candidate will join an established team within the hospitality jobs function.

The Role

This Waitron role has been briefed against a clear set of outcomes for Queenstown. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the hospitality jobs pipeline across Eastern Cape.

Day-to-day, the role balances focused delivery with the kind of collaboration that keeps things moving. The successful candidate is trusted to make sensible decisions inside the agreed scope, with line-management support whenever a sounding board is useful.

Internal documentation, process notes and shared playbooks make it easier for the Waitron to step into the hospitality jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.

Quality is everyone’s job. Whether the Waitron is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Eastern Cape is consistently high and consistently fair.

Equal Opportunity

Diverse teams build stronger workplaces. Applications are welcome from candidates of every background, language and community across Eastern Cape, and recruitment is fair, transparent and aligned with the EE Act.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across Eastern Cape.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Queenstown.

About the Team

The team you will be working with is fast-paced and energetic. Things move quickly across the Queenstown office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when Eastern Cape operations get busy.

In addition, the team mix in Queenstown reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

Based in Queenstown

Crucially, the role is based in Queenstown, near the Mthatha regional service centre. Public transport links and parking are within easy reach, making the daily commute manageable for candidates living across Queenstown and the broader Eastern Cape region.

If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Queenstown, Eastern Cape.

Many candidates already living within reach of Queenstown cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Eastern Cape economy.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Queenstown.

Career Growth

Crucially, this role can grow with you. Strong performers in the hospitality jobs team in Queenstown have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.

Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.

Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Queenstown team member.

Importantly, internal mobility is encouraged. People who start in Queenstown have moved into roles in other branches, specialist functions and project teams across Eastern Cape.

The Environment

Practically speaking, the environment is service-led and people-centred. Expect varied hours, a high tempo during peaks, and a team culture built on hospitality and pride in the guest experience.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Queenstown site adheres to the standards expected of a responsible South African employer.

Practically speaking, a respectful, professional environment is the standard in Eastern Cape. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.

Crucially, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

Daily Duties

• Drive guest satisfaction scores and online review ratings
• Set up rooms, function venues and outlets ahead of guest arrivals
• Respond promptly to guest requests, complaints and special needs
• Coordinate with kitchen, housekeeping and front-office teams
• Operate point-of-sale systems and reconcile end-of-shift takings
• Maintain cleanliness in front-of-house and back-of-house areas

Candidate Profile

• Sound knowledge of food safety and HACCP principles
• Genuine passion for hospitality, food and creating memorable experiences
• Relevant hospitality qualification or culinary diploma (advantageous)
• Strong customer service orientation and warm guest interaction
• Awareness of tourism grading and quality expectations
• Good verbal communication skills in English; second language an advantage

Potential is considered alongside experience, so candidates who tick most of these boxes should still be considered.