Work-Force
Applications are warmly invited for a Switchboard Operator role based in Umhlanga. We welcome candidates from every background across KwaZulu-Natal who are ready to grow with us.
The Role
The organisation is investing in its Umhlanga operation, and this Switchboard Operator position reflects that commitment. The successful candidate will work across the administration jobs function and contribute to the wider KwaZulu-Natal business.
Day-to-day, the role balances focused delivery with the kind of collaboration that keeps things moving. The successful candidate is trusted to make sensible decisions inside the agreed scope, with line-management support whenever a sounding board is useful.
Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its Umhlanga teams, and the new Switchboard Operator will feel that from the first week.
Internal documentation, process notes and shared playbooks make it easier for the Switchboard Operator to step into the administration jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.
Diversity and Inclusion
Diverse teams build stronger workplaces. Applications are welcome from candidates of every background, language and community across KwaZulu-Natal, and recruitment is fair, transparent and aligned with the EE Act.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Umhlanga.
Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across KwaZulu-Natal.
Your Future Here
Career progression here is real, not a slogan. The administration jobs space in Umhlanga offers a clear runway from delivery into team leadership and beyond, and managers sit down with each team member regularly to map out the next step in KwaZulu-Natal.
Practically speaking, internal mobility is encouraged. People who start in Umhlanga have moved into roles in other branches, specialist functions and project teams across KwaZulu-Natal.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Umhlanga team member.
Your Team
You will join a tight-knit, collaborative team that knows the administration jobs side of the business inside out. The Umhlanga group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.
On top of that, the team mix in Umhlanga reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
What Your Day Looks Like
Your day starts at the front of the business, ready to greet visitors, answer the switchboard and make sure the leadership diaries are in order. Through the morning you balance calls, couriers, capturing data and supporting projects with neat, accurate work. After lunch, you might be preparing minutes from a board pack, helping HR onboard a new starter, or chasing a courier across town. By close of day, every desk you support knows you have it covered, and the office is set up for a calm, productive tomorrow.
On top of that, the rhythm rewards people who plan ahead but also pivot quickly when KwaZulu-Natal operations throw up the unexpected.
In addition, the Umhlanga office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.
No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Umhlanga.
Daily Duties
- Answer incoming calls and route enquiries to the correct department
- Track and report on departmental KPIs through standard templates
- Support HR with onboarding logistics for new starters
- Coordinate office supplies, courier bookings and facilities requests
- Handle confidential information with discretion and in line with POPIA
- Maintain visitor registers and ensure compliance with access protocols
- Update intranet pages, notice boards and internal directories
- Capture data accurately into internal systems and registers
Minimum Requirements
- Professional, courteous manner with strong customer-service orientation
- Excellent telephone and email etiquette
- Ability to work independently and manage competing deadlines
- Matric / National Senior Certificate (Grade 12)
- Comfortable working with finance, HR and operational systems
- 1-3 years’ experience in an administrative or front-office role
- Experience supporting senior managers is an advantage
Potential is considered alongside experience, so candidates who tick most of these boxes should still be considered.