Store Manager

The Store Manager is responsible for ensuring the store’s profitability and operational excellence. This role focuses on key business drivers such as customer service, turnover generation, operating expenses, brand standards, and people management. The Store Manager will work to enhance brand image and awareness while maintaining a high standard of store operations.

Key Responsibilities:

Customer Service Delivery:

• Implement the Chanel customer service strategy to provide a luxury customer experience.
• Ensure the store layout, merchandising, signage, and visual displays align with brand standards.
• Manage stock pipeline to maintain compliance with brand guidelines.
• Oversee the implementation of promotions, events, and brand communications.
• Maintain appropriate staffing levels to support customer service needs.
• Monitor performance metrics and address slow-moving stock and other issues.
• Drive sales targets and brand incentives.

Merchandise Management:

• Conduct weekly stock management analysis to assess store performance.
• Communicate stock issues and ensure accurate data integrity.
• Plan and place orders for stock and supplies, ensuring timely receipt and availability.
• Monitor stock-to-tester ratios and resolve maintenance issues as necessary.

People Management:

• Assist in recruiting and inducting new team members.
• Manage performance of self and direct reports, providing regular feedback and coaching.
• Develop Individual Development Plans (IDPs) for team members and track progress.
• Identify training needs and communicate with the Training Manager.
• Foster a positive work environment and handle team issues, including absenteeism and leave.
• Conduct regular team meetings and performance reviews.

Business Performance:

• Analyze budgets and sales projections to set and achieve targets.
• Implement expense management processes to enhance profitability.
• Monitor store stockloss results and develop action plans to address security risks.
• Ensure compliance with OHASA requirements.

Market Intelligence:

• Conduct environmental scans of competitor activities and external factors.
• Ensure promotional and event directives are executed according to brand guidelines.
• Tailor merchandise and services to the store’s customer profile and trends.

Stakeholder Management:

• Uphold client experience standards and build relationships with all management levels.
• Oversee CRM management to retain and attract customers.
• Handle in-store customer complaints and provide timely feedback to the Line Manager.

Administration:

• Track daily, weekly, and monthly sales and competitor activities.
• Analyze sales and competitor reports for trends and opportunities.
• Manage store schedules, leave applications, and submit relevant reports.
• Maintain store checklists and submit event reports with photographs.

Competencies:

• Deciding and Initiating Action: Ability to make decisions and take initiative.
• Leading and Supervising: Strong leadership and supervisory skills.
• Working with People: Effective in managing and motivating a team.
• Relating & Networking: Building relationships and networking effectively.
• Adhering to Principles and Values: Commitment to principles and ethical standards.
• Persuading and Influencing: Skill in persuading and influencing others.
• Planning and Organising: Ability to plan and organize effectively.
• Delivering Results & Meeting Customer Expectations: Focus on achieving results and satisfying customer needs.
• Coping with Pressure and Setbacks: Resilience in handling pressure and setbacks.

Requirements/Qualifications:

• Matric certificate.
• Minimum of 3 years of retail and cosmetics store management experience.
• Proven experience as a Store Manager.
• Certificate in Beauty/Make-Up is advantageous.
• Proficiency in MS Word, PowerPoint, and Excel.