Work-Force
A vacancy has been confirmed for a Room Attendant based in Queenstown, Eastern Cape. The successful candidate will join an established team within the hospitality jobs function.
The Role
The Room Attendant vacancy forms part of how the Queenstown branch keeps performing. It pairs day-to-day delivery with longer-running priorities that keep the hospitality jobs side of the business moving forward.
Communication runs both ways. Managers across the hospitality jobs team in Eastern Cape make time for one-to-ones, and people are expected to speak up early when something needs attention.
Quality is everyone’s job. Whether the Room Attendant is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Eastern Cape is consistently high and consistently fair.
Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its Queenstown teams, and the new Room Attendant will feel that from the first week.
About Queenstown
In addition, the role is based in Queenstown, near the Mthatha regional service centre. Public transport links and parking are within easy reach, making the daily commute manageable for candidates living across Queenstown and the broader Eastern Cape region.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Queenstown.
Many candidates already living within reach of Queenstown cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Eastern Cape economy.
Candidates should review the listed location, schedule and travel requirements before applying for this role in Queenstown, Eastern Cape.
Career Growth
This role can grow with you. Strong performers in the hospitality jobs team in Queenstown have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Queenstown team member.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
Internal mobility is encouraged. People who start in Queenstown have moved into roles in other branches, specialist functions and project teams across Eastern Cape.
Your Workplace
On top of that, the environment is service-led and people-centred. Expect varied hours, a high tempo during peaks, and a team culture built on hospitality and pride in the guest experience.
Importantly, the role is intended to operate under the hiring organisation’s workplace conduct, health and safety policies in Eastern Cape.
Importantly, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Queenstown site adheres to the standards expected of a responsible South African employer.
What We Offer
You will join a team that values respectful collaboration, honest feedback and shared wins. The Queenstown colleagues take pride in supporting one another and in doing the hospitality jobs side of the business properly, day in and day out.
Career development may be available depending on the role, business needs and the hiring organisation’s policies.
Notably, the package, working arrangements and any available support will be confirmed by the hiring organisation for this vacancy.
Practically speaking, the role’s development opportunities, training and benefits, if offered, will be set out in the final vacancy details.
Key Responsibilities
- Drive guest satisfaction scores and online review ratings
- Support events, banquets and conference operations
- Set up rooms, function venues and outlets ahead of guest arrivals
- Maintain cleanliness in front-of-house and back-of-house areas
- Coordinate with kitchen, housekeeping and front-office teams
- Take orders accurately and deliver food and beverages to standard
- Maintain the required hygiene and uniform standards in line with safety and service policy during all shifts
Minimum Requirements
- Awareness of tourism grading and quality expectations
- Contactable references may be requested during the hiring process
- Ability to work shifts, weekends and public holidays
- Matric / National Senior Certificate (Grade 12)
- Ability to remain calm and gracious under pressure
- Team player who can work collaboratively across departments
- Good verbal communication skills needed for guest service; additional languages are an advantage
Potential is considered alongside experience, so candidates who tick most of these boxes should still be considered.