Work-Force
A Retail Sales Assistant is needed in Douglas. The role focuses on consistent delivery, accurate work and clear communication across the Northern Cape operation.
What This Role Involves
This Retail Sales Assistant role has been briefed against a clear set of outcomes for Douglas. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the retail jobs pipeline across Northern Cape.
Communication runs both ways. Managers across the retail jobs team in Northern Cape make time for one-to-ones, and people are expected to speak up early when something needs attention.
Stakeholders for this position include line managers, peers across the retail jobs team and trusted external partners. Building those relationships early makes the next twelve months in Douglas much easier.
Meet the Team
You will join a tight-knit, collaborative team that knows the retail jobs side of the business inside out. The Douglas group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
Where You’ll Work
The work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Douglas site adheres to the standards expected of a responsible South African employer.
On top of that, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
Your Role
- Monitor shrinkage indicators and flag suspicious activity
- Prepare daily, weekly and monthly sales reports for the store manager
- Respond to customer queries, complaints and product returns
- Ensure compliance with health, safety and consumer protection regulations
- Promote loyalty programmes and capture customer information lawfully
- Keep the store, change rooms and stockroom clean and organised
- Greet customers and provide a friendly, helpful in-store experience
- Operate point-of-sale systems and process payments accurately
Who We’re Looking For
- A clear criminal record verified through approved screening providers
- Ability to work as part of a team in a fast-paced retail environment
- Strong verbal communication skills in English; second language an advantage
- Visual merchandising flair or formal training is an advantage
- Ability to stand for long periods and work shifts including weekends
- Minimum of 1-2 years’ experience in a customer-facing retail role
Candidates who meet most of these criteria are welcome to be considered for the role.