Work-Force
A Retail Operations Coordinator is needed in Douglas. The role focuses on consistent delivery, accurate work and clear communication across the Northern Cape operation.
Overview
This Retail Operations Coordinator role has been briefed against a clear set of outcomes for Douglas. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the retail jobs pipeline across Northern Cape.
Expect a structured first ninety days, with onboarding milestones, regular check-ins, and an early focus on getting comfortable with the systems and processes that underpin the Douglas team.
Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the retail jobs group in Douglas.
Meet the Team
The team you will be working with is fast-paced and energetic. Things move quickly across the Douglas office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when Northern Cape operations get busy.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
Why This Role
You will join a team that values respectful collaboration, honest feedback and shared wins. The Douglas colleagues take pride in supporting one another and in doing the retail jobs side of the business properly, day in and day out.
Crucially, the package, working arrangements and any available support will be confirmed by the hiring organisation for this vacancy.
Career development may be available depending on the role, business needs and the hiring organisation’s policies.
Career Growth
Crucially, career progression for this retail jobs role in Douglas depends on the hiring organisation’s policies, role requirements and business needs in Northern Cape.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Douglas team member.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
Your Role
- Replenish stock and rotate displays in line with promotional cycles
- Ensure compliance with health, safety and consumer protection regulations
- Conduct daily cash-ups and reconcile takings against the POS report
- Keep the store, change rooms and stockroom clean and organised
- Monitor shrinkage indicators and flag suspicious activity
- Up-sell and cross-sell products in line with branch sales targets
Essential Criteria
- Customer-first mindset with a friendly, approachable manner
- Numerate and accurate, with attention to detail on cash-ups
- Matric / National Senior Certificate (Grade 12)
- Honest, dependable and security-aware in line with shrinkage controls
- Willingness to work public holidays and end-of-month peaks
- Minimum of 1-2 years’ experience in a customer-facing retail role
- Clear verbal communication skills appropriate to the role; additional languages are an advantage
Each application is reviewed carefully, and strong matches against the criteria above will move forward in the process.