Work-Force
A Retail Operations Coordinator position is being filled in Johannesburg. Suitable candidates from across Gauteng are invited to submit their applications for review.
About This Position
The organisation is investing in its Johannesburg operation, and this Retail Operations Coordinator position reflects that commitment. The successful candidate will work across the retail jobs function and contribute to the wider Gauteng business.
Day-to-day, the role balances focused delivery with the kind of collaboration that keeps things moving. The successful candidate is trusted to make sensible decisions inside the agreed scope, with line-management support whenever a sounding board is useful.
Stakeholders for this position include line managers, peers across the retail jobs team and trusted external partners. Building those relationships early makes the next twelve months in Johannesburg much easier.
Quality is everyone’s job. Whether the Retail Operations Coordinator is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Gauteng is consistently high and consistently fair.
Day in the Life
Your day usually starts before the doors open, walking the floor, checking displays and making sure tills are float-ready. As customers arrive, you switch into service mode, moving between till points, fitting rooms and the stockroom, helping shoppers find what they need and keeping a quiet eye on shrinkage. By the afternoon, you might be receiving a delivery, training a new team member or planning the next promotion, and by close of business you’re cashing up, balancing reports and getting the store ready to do it all again tomorrow.
On top of that, the rhythm rewards people who plan ahead but also pivot quickly when Gauteng operations throw up the unexpected.
Beyond that, the Johannesburg office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.
No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Johannesburg.
What We Offer
You will join a team that values respectful collaboration, honest feedback and shared wins. The Johannesburg colleagues take pride in supporting one another and in doing the retail jobs side of the business properly, day in and day out.
Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Johannesburg teams.
Beyond that, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Johannesburg keep progressing.
Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in Gauteng.
Equal Opportunity
Inclusion is a core part of how the team operates. This is an equal-opportunity employer, and candidates from all communities — including women, youth and persons living with disabilities — are encouraged to apply for this role in Johannesburg.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across Gauteng.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Johannesburg.
The Environment
In addition, the work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.
Crucially, a respectful, professional environment is the standard in Gauteng. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Johannesburg site adheres to the standards expected of a responsible South African employer.
In addition, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
Core Functions
- Conduct daily cash-ups and reconcile takings against the POS report
- Keep the store, change rooms and stockroom clean and organised
- Promote loyalty programmes and capture customer information lawfully
- Respond to customer queries, complaints and product returns
- Operate point-of-sale systems and process payments accurately
- Ensure compliance with health, safety and consumer protection regulations
- Maintain visual merchandising standards on the sales floor
- Greet customers and provide a friendly, helpful in-store experience
Essential Criteria
- Strong verbal communication skills in English; second language an advantage
- Willingness to work public holidays and end-of-month peaks
- Visual merchandising flair or formal training is an advantage
- Ability to stand for long periods and work shifts including weekends
- A clear criminal record verified through approved screening providers
If your CV speaks to the points above, this role is worth a closer look.