Work-Force
The organisation is recruiting a Medical Records Clerk for its Knysna operation. The role forms part of a wider health jobs portfolio across Western Cape.
The Role
On top of that, the organisation is investing in its Knysna operation, and this Medical Records Clerk position reflects that commitment. The successful candidate will work across the health jobs function and contribute to the wider Western Cape business.
Communication runs both ways. Managers across the health jobs team in Western Cape make time for one-to-ones, and people are expected to speak up early when something needs attention.
Internal documentation, process notes and shared playbooks make it easier for the Medical Records Clerk to step into the health jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.
Quality is everyone’s job. Whether the Medical Records Clerk is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Western Cape is consistently high and consistently fair.
Your Future Here
This role can grow with you. Strong performers in the health jobs team in Knysna have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.
In addition, internal mobility is encouraged. People who start in Knysna have moved into roles in other branches, specialist functions and project teams across Western Cape.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Knysna team member.
The Environment
Importantly, the environment is clinical, regulated and patient-centred. Shift work, infection control protocols and clear scope-of-practice boundaries are part of every working day.
A respectful, professional environment is the standard in Western Cape. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.
Crucially, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Knysna site adheres to the standards expected of a responsible South African employer.
Based in Knysna
In addition, the role is based in Knysna, on the N2 corridor toward the Cape Winelands. Public transport links and parking are within easy reach, making the daily commute manageable for candidates living across Knysna and the broader Western Cape region.
If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Knysna, Western Cape.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Knysna.
Many candidates already living within reach of Knysna cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Western Cape economy.
Equal Opportunity
Inclusion is a core part of how the team operates. This is an equal-opportunity employer, and candidates from all communities — including women, youth and persons living with disabilities — are encouraged to apply for this role in Knysna.
Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across Western Cape.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Knysna.
Core Functions
- Operate and care for clinical equipment in line with manufacturer guidelines
- Liaise with medical aids and process pre-authorisations where required
- Manage stock levels of consumables and report shortages timeously
- Support quality improvement audits and clinical governance reviews
- Maintain a clean, safe and welcoming clinical environment
What You’ll Need
- Demonstrated ability to work in multi-disciplinary teams
- Current registration with SANC or relevant professional body
- Strong infection prevention and control awareness
- Computer literacy and experience with electronic health records
- Relevant clinical qualification from a recognised institution
- Empathy, integrity and respect for patient dignity
- Commitment to ongoing CPD and clinical learning
On top of that, if your CV speaks to the points above, this role is worth a closer look.