Loss Prevention Officer

An opportunity has arisen for a Loss Prevention Officer in Queenstown. Suitably qualified candidates from across Eastern Cape are invited to apply.

What This Role Involves

This Loss Prevention Officer role has been briefed against a clear set of outcomes for Queenstown. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the retail jobs pipeline across Eastern Cape.

Expect a structured first ninety days, with onboarding milestones, regular check-ins, and an early focus on getting comfortable with the systems and processes that underpin the Queenstown team.

The role has been written to be sustainable, not just busy. Strong output is expected, and managers in Queenstown also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.

Internal documentation, process notes and shared playbooks make it easier for the Loss Prevention Officer to step into the retail jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.

Working in Queenstown

Working in Queenstown means a place in the growing Buffalo City Metro, with a steady flow of activity and a strong local economy. The team has built solid relationships across the Eastern Cape region, and the Queenstown office benefits from those long-standing connections.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Queenstown.

Many candidates already living within reach of Queenstown cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Eastern Cape economy.

Candidates should review the listed location, schedule and travel requirements before applying for this role in Queenstown, Eastern Cape.

The Environment

In addition, the work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.

Importantly, the role is intended to operate under the hiring organisation’s workplace conduct, health and safety policies in Eastern Cape.

Beyond that, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Queenstown site adheres to the standards expected of a responsible South African employer.

Growing With Us

Career progression for this retail jobs role in Queenstown depends on the hiring organisation’s policies, role requirements and business needs in Eastern Cape.

Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.

Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Queenstown team member.

Notably, internal mobility is encouraged. People who start in Queenstown have moved into roles in other branches, specialist functions and project teams across Eastern Cape.

What Your Day Looks Like

Your day usually starts before the doors open, walking the floor, checking displays and making sure tills are float-ready. As customers arrive, you switch into service mode, moving between till points, fitting rooms and the stockroom, helping shoppers find what they need and keeping a quiet eye on shrinkage. By the afternoon, you might be receiving a delivery, training a new team member or planning the next promotion, and by close of business you’re cashing up, balancing reports and getting the store ready to do it all again tomorrow.

No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Queenstown.

Practically speaking, the Queenstown office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.

Importantly, the rhythm rewards people who plan ahead but also pivot quickly when Eastern Cape operations throw up the unexpected.

About the Team

You will join a tight-knit, collaborative team that knows the retail jobs side of the business inside out. The Queenstown group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

Equally, the team structure and working relationships for this role in Queenstown will be explained during the hiring process.

Key Outputs

• Prepare daily, weekly and monthly sales reports for the store manager
• Maintain visual merchandising standards on the sales floor
• Respond to customer queries, complaints and product returns
• Monitor shrinkage indicators and flag suspicious activity
• Replenish stock and rotate displays in line with promotional cycles
• Greet customers and provide a friendly, helpful in-store experience
• Assist with receiving deliveries and verifying goods against invoices
• Up-sell and cross-sell products in line with branch sales targets

Candidate Profile

• Numerate and accurate, with attention to detail on cash-ups
• Matric / National Senior Certificate (Grade 12)
• Customer-first mindset with a friendly, approachable manner
• Honest, dependable and security-aware in line with shrinkage controls
• Visual merchandising flair or formal training is an advantage
• Comfortable operating point-of-sale systems and handling cash

Importantly, candidates who meet most of these criteria are welcome to be considered for the role.