Lodge Manager

Looking for your next move as a Lodge Manager in Mossel Bay? A role has just opened that gives you real responsibility and a clear path forward in Western Cape.

About This Position

An experienced Lodge Manager is needed to support operations in Mossel Bay. The role forms part of how the business keeps its hospitality jobs portfolio strong in Western Cape.

Expect a structured first ninety days, with onboarding milestones, regular check-ins, and an early focus on getting comfortable with the systems and processes that underpin the Mossel Bay team.

Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its Mossel Bay teams, and the new Lodge Manager will feel that from the first week.

The role has been written to be sustainable, not just busy. Strong output is expected, and managers in Mossel Bay also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.

Your Team

You will join a tight-knit, collaborative team that knows the hospitality jobs side of the business inside out. The Mossel Bay group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

Notably, the team structure and working relationships for this role in Mossel Bay will be explained during the hiring process.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

Our Commitment to Transformation

Inclusive recruitment is part of the organisation’s employment practices. Applicants are assessed on relevant qualifications, skills and experience for this role in Mossel Bay.

Crucially, inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Mossel Bay.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

Beyond that, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for Western Cape.

Day in the Life

Your shift usually starts with a brief from the duty manager, a quick station check and a look at the day’s bookings or specials. As guests arrive, you slip into a steady rhythm — warm welcomes, accurate orders and seamless coordination with the kitchen and bar. Service peaks demand calm focus and tight teamwork, and quieter moments are spent resetting tables, polishing glassware or training a new starter. When the last guest leaves happy, you know you have delivered a memorable hospitality experience.

Equally, the Mossel Bay office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.

No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Mossel Bay.

Importantly, the rhythm rewards people who plan ahead but also pivot quickly when Western Cape operations throw up the unexpected.

Career Growth

Career progression for this hospitality jobs role in Mossel Bay depends on the hiring organisation’s policies, role requirements and business needs in Western Cape.

Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Mossel Bay team member.

Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.

Internal mobility is encouraged. People who start in Mossel Bay have moved into roles in other branches, specialist functions and project teams across Western Cape.

Daily Duties

• Operate point-of-sale systems and reconcile end-of-shift takings
• Promote menu items, daily specials and loyalty programmes
• Welcome guests warmly and ensure a smooth check-in and check-out experience
• Manage stock, breakages and consumables for your section
• Take orders accurately and deliver food and beverages to standard
• Drive guest satisfaction scores and online review ratings
• Set up rooms, function venues and outlets ahead of guest arrivals

What You’ll Need

• Good verbal communication skills needed for guest service; additional languages are an advantage
• Matric / National Senior Certificate (Grade 12)
• Willing to follow the company’s lawful uniform, hygiene and safety policy on shift
• Genuine passion for hospitality, food and creating memorable experiences
• Ability to remain calm and gracious under pressure
• Contactable references may be requested during the hiring process
• Relevant hospitality qualification or culinary diploma (advantageous)

Candidates who meet most of these criteria are welcome to be considered for the role.