Work-Force
Posted recently. Role: Lodge Manager. Location: Douglas, Northern Cape. The team is hiring and seeks a candidate who can step in and deliver from week one.
Overview
The Lodge Manager vacancy forms part of how the Douglas branch keeps performing. It pairs day-to-day delivery with longer-running priorities that keep the hospitality jobs side of the business moving forward.
On top of that, the role suits a candidate who values consistency and clear communication. The Douglas operation runs on accurate work, steady relationships and a genuine respect for the people in the team.
Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the hospitality jobs group in Douglas.
Equal Opportunity
Practically speaking, the organisation is committed to fair, merit-based recruitment and equal opportunity. Applications are assessed against the published role requirements in line with applicable employment law.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Importantly, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for Northern Cape.
What Your Day Looks Like
Your shift usually starts with a brief from the duty manager, a quick station check and a look at the day’s bookings or specials. As guests arrive, you slip into a steady rhythm — warm welcomes, accurate orders and seamless coordination with the kitchen and bar. Service peaks demand calm focus and tight teamwork, and quieter moments are spent resetting tables, polishing glassware or training a new starter. When the last guest leaves happy, you know you have delivered a memorable hospitality experience.
Practically speaking, the Douglas office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.
Practically speaking, the rhythm rewards people who plan ahead but also pivot quickly when Northern Cape operations throw up the unexpected.
Key Outputs
- Promote menu items, daily specials and loyalty programmes
- Respond promptly to guest requests, complaints and special needs
- Comply with food safety, hygiene and health regulations at all times
- Drive guest satisfaction scores and online review ratings
- Manage stock, breakages and consumables for your section
- Coordinate with kitchen, housekeeping and front-office teams
Essential Criteria
- Ability to remain calm and gracious under pressure
- 1-3 years’ experience in a similar hospitality environment
- Willing to follow the company’s lawful uniform, hygiene and safety policy on shift
- Relevant hospitality qualification or culinary diploma (advantageous)
- Good verbal communication skills needed for guest service; additional languages are an advantage
Candidates who meet most of these criteria are welcome to be considered for the role.