Lodge Manager

Applications are warmly invited for a Lodge Manager role based in Grahamstown. We welcome candidates from every background across Eastern Cape who are ready to grow with us.

The Role

The Lodge Manager position is part of an ongoing recruitment drive across Eastern Cape. The brief has been shaped carefully, with a focus on delivery in Grahamstown and across the hospitality jobs space.

On top of that, the role suits a candidate who values consistency and clear communication. The Grahamstown operation runs on accurate work, steady relationships and a genuine respect for the people in the team.

Quality is everyone’s job. Whether the Lodge Manager is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Eastern Cape is consistently high and consistently fair.

Stakeholders for this position include line managers, peers across the hospitality jobs team and trusted external partners. Building those relationships early makes the next twelve months in Grahamstown much easier.

Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its Grahamstown teams, and the new Lodge Manager will feel that from the first week.

Where You’ll Work

Beyond that, the environment is service-led and people-centred. Expect varied hours, a high tempo during peaks, and a team culture built on hospitality and pride in the guest experience.

On top of that, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Grahamstown site adheres to the standards expected of a responsible South African employer.

Practically speaking, the role is intended to operate under the hiring organisation’s workplace conduct, health and safety policies in Eastern Cape.

Meet the Team

You will join a tight-knit, collaborative team that knows the hospitality jobs side of the business inside out. The Grahamstown group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

Equally, the team structure and working relationships for this role in Grahamstown will be explained during the hiring process.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

Our Commitment to Transformation

Importantly, the organisation is committed to fair, merit-based recruitment and equal opportunity. Applications are assessed against the published role requirements in line with applicable employment law.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Grahamstown.

Equally, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for Eastern Cape.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

A Typical Day

Your shift usually starts with a brief from the duty manager, a quick station check and a look at the day’s bookings or specials. As guests arrive, you slip into a steady rhythm — warm welcomes, accurate orders and seamless coordination with the kitchen and bar. Service peaks demand calm focus and tight teamwork, and quieter moments are spent resetting tables, polishing glassware or training a new starter. When the last guest leaves happy, you know you have delivered a memorable hospitality experience.

Crucially, the Grahamstown office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.

Equally, the rhythm rewards people who plan ahead but also pivot quickly when Eastern Cape operations throw up the unexpected.

No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Grahamstown.

Working in Grahamstown

Grahamstown continues to grow as an employment hub in Eastern Cape, with near the Mthatha regional service centre. This role gives you a foothold in one of its busier business communities, with access to the local services, suppliers and partners that keep the work moving.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Grahamstown.

Candidates should review the listed location, schedule and travel requirements before applying for this role in Grahamstown, Eastern Cape.

Many candidates already living within reach of Grahamstown cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Eastern Cape economy.

Frequently Asked Questions

Are reference and background checks conducted?

Yes. Reference, qualification and any role-appropriate background checks are conducted in line with applicable law.

What shift patterns apply to this role?

Shift patterns vary by site, but the role typically follows the standard operational hours of the relevant branch. The hiring team will walk you through the specifics during the interview.

Is training provided for this position?

Training or onboarding, if available, will be described by the hiring organisation in the final vacancy details.

Is this position open to candidates from other provinces?

Practically speaking, applications are welcome from suitably qualified candidates who can meet the advertised location and work-schedule requirements.

Why Join Us

Importantly, you will join a team that values respectful collaboration, honest feedback and shared wins. The Grahamstown colleagues take pride in supporting one another and in doing the hospitality jobs side of the business properly, day in and day out.

On top of that, the package, working arrangements and any available support will be confirmed by the hiring organisation for this vacancy.

Beyond that, the role’s development opportunities, training and benefits, if offered, will be set out in the final vacancy details.

Career development may be available depending on the role, business needs and the hiring organisation’s policies.

Key Responsibilities

• Welcome guests warmly and ensure a smooth check-in and check-out experience
• Maintain cleanliness in front-of-house and back-of-house areas
• Drive guest satisfaction scores and online review ratings
• Maintain the required hygiene and uniform standards in line with safety and service policy during all shifts
• Manage stock, breakages and consumables for your section
• Support events, banquets and conference operations
• Train casual staff on service standards and SOPs

Essential Criteria

• Awareness of tourism grading and quality expectations
• Genuine passion for hospitality, food and creating memorable experiences
• Computer literacy and experience with POS systems
• Contactable references may be requested during the hiring process
• Ability to work shifts, weekends and public holidays
• Able to remain on duty for the essential standing and service tasks, with reasonable accommodation where applicable

If most of these boxes are ticked, you are encouraged to put your name forward.