Work-Force
A Learning and Development Officer position is being filled in Queenstown. Suitable candidates from across Eastern Cape are invited to submit their applications for review.
About This Position
The organisation is investing in its Queenstown operation, and this Learning and Development Officer position reflects that commitment. The successful candidate will work across the hr jobs function and contribute to the wider Eastern Cape business.
Day-to-day, the role balances focused delivery with the kind of collaboration that keeps things moving. The successful candidate is trusted to make sensible decisions inside the agreed scope, with line-management support whenever a sounding board is useful.
Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the hr jobs group in Queenstown.
Stakeholders for this position include line managers, peers across the hr jobs team and trusted external partners. Building those relationships early makes the next twelve months in Queenstown much easier.
Quality is everyone’s job. Whether the Learning and Development Officer is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Eastern Cape is consistently high and consistently fair.
About Queenstown
Notably, the role is based in Queenstown, near the Mthatha regional service centre. Public transport links and parking are within easy reach, making the daily commute manageable for candidates living across Queenstown and the broader Eastern Cape region.
Many candidates already living within reach of Queenstown cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Eastern Cape economy.
If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Queenstown, Eastern Cape.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Queenstown.
Your Future Here
Career progression here is real, not a slogan. The hr jobs space in Queenstown offers a clear runway from delivery into team leadership and beyond, and managers sit down with each team member regularly to map out the next step in Eastern Cape.
Internal mobility is encouraged. People who start in Queenstown have moved into roles in other branches, specialist functions and project teams across Eastern Cape.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Queenstown team member.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
The Environment
On top of that, the environment blends desk-based administrative work with frequent interactions across the business. Confidentiality, fairness and compliance underpin the work.
Crucially, a respectful, professional environment is the standard in Eastern Cape. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Queenstown site adheres to the standards expected of a responsible South African employer.
Equally, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
Your Team
You will join a tight-knit, collaborative team that knows the hr jobs side of the business inside out. The Queenstown group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.
Importantly, the team mix in Queenstown reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
Why This Role
Few roles let you see the impact of your work as quickly as this one. Every shift, project and decision in Queenstown contributes to real outcomes for clients and colleagues across the hr jobs space in Eastern Cape.
On top of that, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Queenstown keep progressing.
Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in Eastern Cape.
Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Queenstown teams.
A Typical Day
Your day is people-shaped from the moment you log in. You move between recruitment screens, manager calls, payroll queries and the occasional sensitive conversation that needs your full attention. Mid-morning you might be running an onboarding session for new starters, and by the afternoon you’re back at your desk preparing EE or B-BBEE reports. Through it all, you balance compliance with care, making sure that policies are followed and people are heard.
Practically speaking, the rhythm rewards people who plan ahead but also pivot quickly when Eastern Cape operations throw up the unexpected.
In addition, the Queenstown office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.
No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Queenstown.
Daily Duties
- Coordinate performance management cycles and calibration sessions
- Maintain accurate employee records on the HRIS
- Support organisational design, job evaluation and grading processes
- Run exit interviews and feed insights into retention strategies
- Support managers with disciplinary, grievance and incapacity processes
- Compile workforce reports for EE, B-BBEE and skills development submissions
- Manage end-to-end recruitment from briefing to onboarding
- Drive engagement, wellness and culture initiatives across sites
Minimum Requirements
- Strong analytical skills with the ability to interpret HR metrics
- Comfortable in a unionised environment where applicable
- Sound understanding of EE and B-BBEE compliance reporting
- Commitment to fairness, transformation and ethical conduct
- Coaching mindset with the ability to support line managers
- Experience supporting CCMA, disciplinary and grievance processes
- Bachelor’s degree or diploma in Human Resources or Industrial Psychology
Notably, if most of these boxes are ticked, you are encouraged to put your name forward.