Work-Force
A vacancy has been confirmed for a IT Support Technician based in Ficksburg, Free State. The successful candidate will join an established team within the it jobs function.
What This Role Involves
The IT Support Technician position is part of an ongoing recruitment drive across Free State. The brief has been shaped carefully, with a focus on delivery in Ficksburg and across the it jobs space.
In addition, the role suits a candidate who values consistency and clear communication. The Ficksburg operation runs on accurate work, steady relationships and a genuine respect for the people in the team.
Importantly, the role has been written to be sustainable, not just busy. Strong output is expected, and managers in Ficksburg also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.
Growing With Us
This role can grow with you. Strong performers in the it jobs team in Ficksburg have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Ficksburg team member.
Where You’ll Work
Importantly, the environment is hybrid-friendly where the role allows, with collaborative tooling, modern source-control workflows and a strong emphasis on shared ownership of code and incidents.
Importantly, a respectful, professional environment is the standard in Free State. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.
In addition, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
What You’ll Be Doing
- Monitor system health using observability tools and respond to alerts
- Investigate and resolve user-reported support tickets at L2 and L3
- Optimise database queries and back-end performance hot-spots
- Participate in code reviews and contribute to technical design discussions
- Mentor junior engineers through pairing and structured feedback
- Manage user access, identity and endpoint security across the estate
What You’ll Need
- Working knowledge of cloud platforms (AWS, Azure or GCP)
- 2-5 years’ commercial software development experience
- Exposure to monitoring and observability tooling
- Experience with containerisation (Docker, Kubernetes) is an advantage
- Experience with Git, branching strategies and pull-request workflows
- Comfortable working in agile delivery teams
- Familiarity with CI/CD pipelines and infrastructure-as-code
Potential is considered alongside experience, so candidates who tick most of these boxes should still be considered.