Work-Force
Listing live now. Role: Housekeeping Supervisor. Location: East London, Eastern Cape. The team is hiring and seeks a candidate who can step in and deliver from week one.
What This Role Involves
The organisation is investing in its East London operation, and this Housekeeping Supervisor position reflects that commitment. The successful candidate will work across the hospitality jobs function and contribute to the wider Eastern Cape business.
Practically speaking, the role suits a candidate who values consistency and clear communication. The East London operation runs on accurate work, steady relationships and a genuine respect for the people in the team.
Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its East London teams, and the new Housekeeping Supervisor will feel that from the first week.
Crucially, the role has been written to be sustainable, not just busy. Strong output is expected, and managers in East London also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.
Your Team
You will join a tight-knit, collaborative team that knows the hospitality jobs side of the business inside out. The East London group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.
Equally, the team mix in East London reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
Our Commitment to Transformation
Inclusion is a core part of how the team operates. This is an equal-opportunity employer, and candidates from all communities — including women, youth and persons living with disabilities — are encouraged to apply for this role in East London.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in East London.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across Eastern Cape.
Growing With Us
This role can grow with you. Strong performers in the hospitality jobs team in East London have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every East London team member.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
Internal mobility is encouraged. People who start in East London have moved into roles in other branches, specialist functions and project teams across Eastern Cape.
The Environment
Beyond that, the environment is service-led and people-centred. Expect varied hours, a high tempo during peaks, and a team culture built on hospitality and pride in the guest experience.
Importantly, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
A respectful, professional environment is the standard in Eastern Cape. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the East London site adheres to the standards expected of a responsible South African employer.
Core Functions
- Respond promptly to guest requests, complaints and special needs
- Maintain cleanliness in front-of-house and back-of-house areas
- Operate point-of-sale systems and reconcile end-of-shift takings
- Promote menu items, daily specials and loyalty programmes
- Prepare and present food in line with kitchen recipes and standards
- Comply with food safety, hygiene and health regulations at all times
- Train casual staff on service standards and SOPs
What You’ll Need
- Team player who can work collaboratively across departments
- Genuine passion for hospitality, food and creating memorable experiences
- Ability to work shifts, weekends and public holidays
- Physically able to stand for long periods in a fast-paced environment
- Strong customer service orientation and warm guest interaction
Potential is considered alongside experience, so candidates who tick most of these boxes should still be considered.