Guest Relations Officer

A vacancy has been confirmed for a Guest Relations Officer based in Kimberley, Northern Cape. The successful candidate will join an established team within the hospitality jobs function.

The Role

The Guest Relations Officer vacancy forms part of how the Kimberley branch keeps performing. It pairs day-to-day delivery with longer-running priorities that keep the hospitality jobs side of the business moving forward.

Notably, the organisation keeps reporting lines clean and expectations realistic. Performance is measured against a small, agreed set of metrics, and there are no surprise yardsticks for the Guest Relations Officer taking on this position.

In addition, the role has been written to be sustainable, not just busy. Strong output is expected, and managers in Kimberley also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.

Stakeholders for this position include line managers, peers across the hospitality jobs team and trusted external partners. Building those relationships early makes the next twelve months in Kimberley much easier.

About Kimberley

Beyond that, the role is based in Kimberley, close to the Sishen mining hub. Public transport links and parking are within easy reach, making the daily commute manageable for candidates living across Kimberley and the broader Northern Cape region.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Kimberley.

Candidates should review the listed location, schedule and travel requirements before applying for this role in Kimberley, Northern Cape.

Many candidates already living within reach of Kimberley cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Northern Cape economy.

Why This Role

You will join a team that values respectful collaboration, honest feedback and shared wins. The Kimberley colleagues take pride in supporting one another and in doing the hospitality jobs side of the business properly, day in and day out.

Career development may be available depending on the role, business needs and the hiring organisation’s policies.

In addition, the package, working arrangements and any available support will be confirmed by the hiring organisation for this vacancy.

Crucially, the role’s development opportunities, training and benefits, if offered, will be set out in the final vacancy details.

Career Growth

This role can grow with you. Strong performers in the hospitality jobs team in Kimberley have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.

Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.

Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Kimberley team member.

Internal mobility is encouraged. People who start in Kimberley have moved into roles in other branches, specialist functions and project teams across Northern Cape.

Diversity and Inclusion

Crucially, the organisation is committed to fair, merit-based recruitment and equal opportunity. Applications are assessed against the published role requirements in line with applicable employment law.

Beyond that, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for Northern Cape.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Kimberley.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

What You’ll Be Doing

• Comply with food safety, hygiene and health regulations at all times
• Set up rooms, function venues and outlets ahead of guest arrivals
• Drive guest satisfaction scores and online review ratings
• Manage stock, breakages and consumables for your section
• Promote menu items, daily specials and loyalty programmes

What You’ll Need

• Sound knowledge of food safety and HACCP principles
• 1-3 years’ experience in a similar hospitality environment
• Genuine passion for hospitality, food and creating memorable experiences
• Awareness of tourism grading and quality expectations
• Able to remain on duty for the essential standing and service tasks, with reasonable accommodation where applicable
• Contactable references may be requested during the hiring process

If your CV speaks to the points above, this role is worth a closer look.