Guest Relations Officer

Role: Guest Relations Officer. Location: Standerton, Mpumalanga. The team is hiring and seeks a candidate who can step in and deliver from week one.

The Role

An experienced Guest Relations Officer is needed to support operations in Standerton. The role forms part of how the business keeps its hospitality jobs portfolio strong in Mpumalanga.

Day-to-day, the role balances focused delivery with the kind of collaboration that keeps things moving. The successful candidate is trusted to make sensible decisions inside the agreed scope, with line-management support whenever a sounding board is useful.

Internal documentation, process notes and shared playbooks make it easier for the Guest Relations Officer to step into the hospitality jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.

Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the hospitality jobs group in Standerton.

About Standerton

Standerton continues to grow as an employment hub in Mpumalanga, with close to the Komatipoort border post. This role gives you a foothold in one of its busier business communities, with access to the local services, suppliers and partners that keep the work moving.

Many candidates already living within reach of Standerton cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Mpumalanga economy.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Standerton.

Candidates should review the listed location, schedule and travel requirements before applying for this role in Standerton, Mpumalanga.

Why This Role

Few roles let you see the impact of your work as quickly as this one. Every shift, project and decision in Standerton contributes to real outcomes for clients and colleagues across the hospitality jobs space in Mpumalanga.

The package, working arrangements and any available support will be confirmed by the hiring organisation for this vacancy.

Career development may be available depending on the role, business needs and the hiring organisation’s policies.

On top of that, the role’s development opportunities, training and benefits, if offered, will be set out in the final vacancy details.

About the Team

You will join a tight-knit, collaborative team that knows the hospitality jobs side of the business inside out. The Standerton group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.

Practically speaking, the team structure and working relationships for this role in Standerton will be explained during the hiring process.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

Our Commitment to Transformation

Inclusive recruitment is part of the organisation’s employment practices. Applicants are assessed on relevant qualifications, skills and experience for this role in Standerton.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

On top of that, inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Standerton.

Practically speaking, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for Mpumalanga.

Career Growth

In addition, career progression for this hospitality jobs role in Standerton depends on the hiring organisation’s policies, role requirements and business needs in Mpumalanga.

Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Standerton team member.

Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.

Beyond that, internal mobility is encouraged. People who start in Standerton have moved into roles in other branches, specialist functions and project teams across Mpumalanga.

Core Functions

• Set up rooms, function venues and outlets ahead of guest arrivals
• Drive guest satisfaction scores and online review ratings
• Take orders accurately and deliver food and beverages to standard
• Operate point-of-sale systems and reconcile end-of-shift takings
• Maintain the required hygiene and uniform standards in line with safety and service policy during all shifts
• Train casual staff on service standards and SOPs
• Manage stock, breakages and consumables for your section
• Respond promptly to guest requests, complaints and special needs

What You’ll Need

• Good verbal communication skills needed for guest service; additional languages are an advantage
• Matric / National Senior Certificate (Grade 12)
• Relevant hospitality qualification or culinary diploma (advantageous)
• Computer literacy and experience with POS systems
• Willing to follow the company’s lawful uniform, hygiene and safety policy on shift
• Awareness of tourism grading and quality expectations
• Genuine passion for hospitality, food and creating memorable experiences

If your CV speaks to the points above, this role is worth a closer look.