Work-Force
Looking for your next move as a Guest Relations Officer in Bethlehem? A role has just opened that gives you real responsibility and a clear path forward in Free State.
Overview
The Guest Relations Officer vacancy forms part of how the Bethlehem branch keeps performing. It pairs day-to-day delivery with longer-running priorities that keep the hospitality jobs side of the business moving forward.
Beyond that, the organisation keeps reporting lines clean and expectations realistic. Performance is measured against a small, agreed set of metrics, and there are no surprise yardsticks for the Guest Relations Officer taking on this position.
Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its Bethlehem teams, and the new Guest Relations Officer will feel that from the first week.
Where You’ll Work
Importantly, the environment is service-led and people-centred. Expect varied hours, a high tempo during peaks, and a team culture built on hospitality and pride in the guest experience.
Practically speaking, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Bethlehem site adheres to the standards expected of a responsible South African employer.
About Bethlehem
Bethlehem continues to grow as an employment hub in Free State, with within the Maluti-A-Phofung logistics node. This role gives you a foothold in one of its busier business communities, with access to the local services, suppliers and partners that keep the work moving.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Bethlehem.
Candidates should review the listed location, schedule and travel requirements before applying for this role in Bethlehem, Free State.
Diversity and Inclusion
Equally, the organisation is committed to fair, merit-based recruitment and equal opportunity. Applications are assessed against the published role requirements in line with applicable employment law.
Beyond that, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for Free State.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Bethlehem.
Core Functions
- Train casual staff on service standards and SOPs
- Comply with food safety, hygiene and health regulations at all times
- Drive guest satisfaction scores and online review ratings
- Maintain cleanliness in front-of-house and back-of-house areas
- Operate point-of-sale systems and reconcile end-of-shift takings
- Manage stock, breakages and consumables for your section
- Maintain the required hygiene and uniform standards in line with safety and service policy during all shifts
What You’ll Need
- Strong customer service orientation and warm guest interaction
- Ability to remain calm and gracious under pressure
- Willing to follow the company’s lawful uniform, hygiene and safety policy on shift
- 1-3 years’ experience in a similar hospitality environment
- Contactable references may be requested during the hiring process
- Genuine passion for hospitality, food and creating memorable experiences
- Team player who can work collaboratively across departments
Importantly, candidates who meet most of these criteria are welcome to be considered for the role.