Guest Relations Officer

Step into a Guest Relations Officer role in Zeerust and make your mark across North West. The team is hiring now and wants to hear from sharp, committed candidates.

About This Position

The organisation is investing in its Zeerust operation, and this Guest Relations Officer position reflects that commitment. The successful candidate will work across the hospitality jobs function and contribute to the wider North West business.

Day-to-day, the role balances focused delivery with the kind of collaboration that keeps things moving. The successful candidate is trusted to make sensible decisions inside the agreed scope, with line-management support whenever a sounding board is useful.

Quality is everyone’s job. Whether the Guest Relations Officer is processing a transaction, supporting a colleague or handling a customer query, the standard expected in North West is consistently high and consistently fair.

On top of that, the role has been written to be sustainable, not just busy. Strong output is expected, and managers in Zeerust also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.

Stakeholders for this position include line managers, peers across the hospitality jobs team and trusted external partners. Building those relationships early makes the next twelve months in Zeerust much easier.

A Typical Day

Your shift usually starts with a brief from the duty manager, a quick station check and a look at the day’s bookings or specials. As guests arrive, you slip into a steady rhythm — warm welcomes, accurate orders and seamless coordination with the kitchen and bar. Service peaks demand calm focus and tight teamwork, and quieter moments are spent resetting tables, polishing glassware or training a new starter. When the last guest leaves happy, you know you have delivered a memorable hospitality experience.

No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Zeerust.

Practically speaking, the Zeerust office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.

In addition, the rhythm rewards people who plan ahead but also pivot quickly when North West operations throw up the unexpected.

What We Offer

You will join a team that values respectful collaboration, honest feedback and shared wins. The Zeerust colleagues take pride in supporting one another and in doing the hospitality jobs side of the business properly, day in and day out.

Career development may be available depending on the role, business needs and the hiring organisation’s policies.

Importantly, the role’s development opportunities, training and benefits, if offered, will be set out in the final vacancy details.

Beyond that, the package, working arrangements and any available support will be confirmed by the hiring organisation for this vacancy.

Your Team

Practically speaking, the team you will be working with is fast-paced and energetic. Things move quickly across the Zeerust office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when North West operations get busy.

Practically speaking, the team structure and working relationships for this role in Zeerust will be explained during the hiring process.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

Our Commitment to Transformation

Inclusive recruitment is part of the organisation’s employment practices. Applicants are assessed on relevant qualifications, skills and experience for this role in Zeerust.

Notably, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for North West.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

Practically speaking, inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Zeerust.

Working in Zeerust

Working in Zeerust means a place near the Sun City corridor, with a steady flow of activity and a strong local economy. The team has built solid relationships across the North West region, and the Zeerust office benefits from those long-standing connections.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Zeerust.

Many candidates already living within reach of Zeerust cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local North West economy.

Candidates should review the listed location, schedule and travel requirements before applying for this role in Zeerust, North West.

Growing With Us

This role can grow with you. Strong performers in the hospitality jobs team in Zeerust have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.

Internal mobility is encouraged. People who start in Zeerust have moved into roles in other branches, specialist functions and project teams across North West.

Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.

Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Zeerust team member.

The Environment

Notably, the environment is service-led and people-centred. Expect varied hours, a high tempo during peaks, and a team culture built on hospitality and pride in the guest experience.

In addition, the role is intended to operate under the hiring organisation’s workplace conduct, health and safety policies in North West.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Zeerust site adheres to the standards expected of a responsible South African employer.

Notably, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

Your Role

• Promote menu items, daily specials and loyalty programmes
• Support events, banquets and conference operations
• Coordinate with kitchen, housekeeping and front-office teams
• Take orders accurately and deliver food and beverages to standard
• Operate point-of-sale systems and reconcile end-of-shift takings
• Maintain cleanliness in front-of-house and back-of-house areas
• Respond promptly to guest requests, complaints and special needs

Minimum Requirements

• Ability to remain calm and gracious under pressure
• Computer literacy and experience with POS systems
• Able to remain on duty for the essential standing and service tasks, with reasonable accommodation where applicable
• Willing to follow the company’s lawful uniform, hygiene and safety policy on shift
• Awareness of tourism grading and quality expectations

In addition, candidates who meet most of these criteria are welcome to be considered for the role.