Guest Relations Officer

Posted recently. We believe great workplaces are built on great people. We are looking for a Guest Relations Officer in Benoni, and we encourage applicants from across Gauteng to consider this opportunity.

About This Position

The organisation is investing in its Benoni operation, and this Guest Relations Officer position reflects that commitment. The successful candidate will work across the hospitality jobs function and contribute to the wider Gauteng business.

Practically speaking, the successful applicant is given the room to plan, deliver and review their work without unnecessary noise. The organisation has built its Benoni team on trust, and the Guest Relations Officer role will feel that from week one.

Quality is everyone’s job. Whether the Guest Relations Officer is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Gauteng is consistently high and consistently fair.

Internal documentation, process notes and shared playbooks make it easier for the Guest Relations Officer to step into the hospitality jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.

Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the hospitality jobs group in Benoni.

Based in Benoni

Working in Benoni means a place well-connected by Gautrain and major arterials, with a steady flow of activity and a strong local economy. The team has built solid relationships across the Gauteng region, and the Benoni office benefits from those long-standing connections.

Many candidates already living within reach of Benoni cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Gauteng economy.

If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Benoni, Gauteng.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Benoni.

Growing With Us

This role can grow with you. Strong performers in the hospitality jobs team in Benoni have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.

On top of that, internal mobility is encouraged. People who start in Benoni have moved into roles in other branches, specialist functions and project teams across Gauteng.

Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Benoni team member.

Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.

Why Join Us

You will join a team that values respectful collaboration, honest feedback and shared wins. The Benoni colleagues take pride in supporting one another and in doing the hospitality jobs side of the business properly, day in and day out.

Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in Gauteng.

Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Benoni teams.

Practically speaking, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Benoni keep progressing.

Your Workplace

Beyond that, the environment is service-led and people-centred. Expect varied hours, a high tempo during peaks, and a team culture built on hospitality and pride in the guest experience.

In addition, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

A respectful, professional environment is the standard in Gauteng. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Benoni site adheres to the standards expected of a responsible South African employer.

About the Team

Notably, you will join a tight-knit, collaborative team that knows the hospitality jobs side of the business inside out. The Benoni group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

Practically speaking, the team mix in Benoni reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.

Diversity and Inclusion

Diverse teams build stronger workplaces. Applications are welcome from candidates of every background, language and community across Gauteng, and recruitment is fair, transparent and aligned with the EE Act.

Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across Gauteng.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Benoni.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

Your Role

• Train casual staff on service standards and SOPs
• Set up rooms, function venues and outlets ahead of guest arrivals
• Drive guest satisfaction scores and online review ratings
• Manage stock, breakages and consumables for your section
• Take orders accurately and deliver food and beverages to standard
• Operate point-of-sale systems and reconcile end-of-shift takings

Candidate Profile

• 1-3 years’ experience in a similar hospitality environment
• Relevant hospitality qualification or culinary diploma (advantageous)
• Genuine passion for hospitality, food and creating memorable experiences
• Strong customer service orientation and warm guest interaction
• Computer literacy and experience with POS systems
• Clear criminal record and contactable references

Practically speaking, if your CV speaks to the points above, this role is worth a closer look.