Work-Force
Whether you are a seasoned Guest Relations Officer or stepping into the role for the first time, there is space for you in Giyani. The team hires on merit and across communities in Limpopo.
About This Position
The Guest Relations Officer position is part of an ongoing recruitment drive across Limpopo. The brief has been shaped carefully, with a focus on delivery in Giyani and across the hospitality jobs space.
Beyond that, the successful applicant is given the room to plan, deliver and review their work without unnecessary noise. The organisation has built its Giyani team on trust, and the Guest Relations Officer role will feel that from week one.
Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the hospitality jobs group in Giyani.
Stakeholders for this position include line managers, peers across the hospitality jobs team and trusted external partners. Building those relationships early makes the next twelve months in Giyani much easier.
Meet the Team
You will join a tight-knit, collaborative team that knows the hospitality jobs side of the business inside out. The Giyani group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
Beyond that, the team mix in Giyani reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
What We Offer
In addition, you will join a team that values respectful collaboration, honest feedback and shared wins. The Giyani colleagues take pride in supporting one another and in doing the hospitality jobs side of the business properly, day in and day out.
Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in Limpopo.
Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Giyani teams.
Notably, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Giyani keep progressing.
Your Future Here
Career progression here is real, not a slogan. The hospitality jobs space in Giyani offers a clear runway from delivery into team leadership and beyond, and managers sit down with each team member regularly to map out the next step in Limpopo.
Internal mobility is encouraged. People who start in Giyani have moved into roles in other branches, specialist functions and project teams across Limpopo.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Giyani team member.
About Giyani
Working in Giyani means a place within the Phalaborwa mining belt, with a steady flow of activity and a strong local economy. The team has built solid relationships across the Limpopo region, and the Giyani office benefits from those long-standing connections.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Giyani.
Many candidates already living within reach of Giyani cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Limpopo economy.
If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Giyani, Limpopo.
Diversity and Inclusion
Inclusion is a core part of how the team operates. This is an equal-opportunity employer, and candidates from all communities — including women, youth and persons living with disabilities — are encouraged to apply for this role in Giyani.
Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across Limpopo.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Giyani.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Core Functions
- Promote menu items, daily specials and loyalty programmes
- Train casual staff on service standards and SOPs
- Comply with food safety, hygiene and health regulations at all times
- Support events, banquets and conference operations
- Maintain cleanliness in front-of-house and back-of-house areas
- Welcome guests warmly and ensure a smooth check-in and check-out experience
- Set up rooms, function venues and outlets ahead of guest arrivals
Candidate Profile
- Team player who can work collaboratively across departments
- Relevant hospitality qualification or culinary diploma (advantageous)
- Awareness of tourism grading and quality expectations
- Ability to remain calm and gracious under pressure
- Strong customer service orientation and warm guest interaction
- Genuine passion for hospitality, food and creating memorable experiences
Equally, if most of these boxes are ticked, you are encouraged to put your name forward.