Work-Force
Looking for your next move as a Guest Relations Officer in Somerset West? A role has just opened that gives you real responsibility and a clear path forward in Western Cape.
About the Opportunity
An experienced Guest Relations Officer is needed to support operations in Somerset West. The role forms part of how the business keeps its hospitality jobs portfolio strong in Western Cape.
Day-to-day, the role balances focused delivery with the kind of collaboration that keeps things moving. The successful candidate is trusted to make sensible decisions inside the agreed scope, with line-management support whenever a sounding board is useful.
Stakeholders for this position include line managers, peers across the hospitality jobs team and trusted external partners. Building those relationships early makes the next twelve months in Somerset West much easier.
Why This Role
The company invests in the people who join it. From structured onboarding to ongoing skills development, you will find clear paths to grow your career in hospitality jobs from your base in Somerset West. Many colleagues across Western Cape have moved into senior roles after starting in positions just like this one.
Beyond that, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Somerset West keep progressing.
Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Somerset West teams.
Your Team
You will join a tight-knit, collaborative team that knows the hospitality jobs side of the business inside out. The Somerset West group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.
Equally, the team mix in Somerset West reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
What You’ll Be Doing
- Manage stock, breakages and consumables for your section
- Support events, banquets and conference operations
- Take orders accurately and deliver food and beverages to standard
- Maintain cleanliness in front-of-house and back-of-house areas
- Set up rooms, function venues and outlets ahead of guest arrivals
Candidate Profile
- Ability to remain calm and gracious under pressure
- 1-3 years’ experience in a similar hospitality environment
- Sound knowledge of food safety and HACCP principles
- Good verbal communication skills in English; second language an advantage
- Computer literacy and experience with POS systems
- Strong customer service orientation and warm guest interaction
- Clear criminal record and contactable references
If your CV speaks to the points above, this role is worth a closer look.