Work-Force
Posted recently. We believe great workplaces are built on great people. We are looking for a Guest Relations Officer in Prieska, and we encourage applicants from across Northern Cape to consider this opportunity.
Overview
This Guest Relations Officer role has been briefed against a clear set of outcomes for Prieska. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the hospitality jobs pipeline across Northern Cape.
The successful applicant is given the room to plan, deliver and review their work without unnecessary noise. The organisation has built its Prieska team on trust, and the Guest Relations Officer role will feel that from week one.
Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its Prieska teams, and the new Guest Relations Officer will feel that from the first week.
A Typical Day
Your shift usually starts with a brief from the duty manager, a quick station check and a look at the day’s bookings or specials. As guests arrive, you slip into a steady rhythm — warm welcomes, accurate orders and seamless coordination with the kitchen and bar. Service peaks demand calm focus and tight teamwork, and quieter moments are spent resetting tables, polishing glassware or training a new starter. When the last guest leaves happy, you know you have delivered a memorable hospitality experience.
Beyond that, the rhythm rewards people who plan ahead but also pivot quickly when Northern Cape operations throw up the unexpected.
No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Prieska.
Based in Prieska
Working in Prieska means a place near the Kimberley diamond heritage centre, with a steady flow of activity and a strong local economy. The team has built solid relationships across the Northern Cape region, and the Prieska office benefits from those long-standing connections.
If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Prieska, Northern Cape.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Prieska.
Your Team
You will join a tight-knit, collaborative team that knows the hospitality jobs side of the business inside out. The Prieska group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.
Notably, the team mix in Prieska reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
Your Role
- Operate point-of-sale systems and reconcile end-of-shift takings
- Take orders accurately and deliver food and beverages to standard
- Comply with food safety, hygiene and health regulations at all times
- Respond promptly to guest requests, complaints and special needs
- Manage stock, breakages and consumables for your section
Essential Criteria
- Computer literacy and experience with POS systems
- Sound knowledge of food safety and HACCP principles
- Ability to remain calm and gracious under pressure
- Ability to work shifts, weekends and public holidays
- Willing to follow the company’s uniform and grooming policy on shift
- Team player who can work collaboratively across departments
- Relevant hospitality qualification or culinary diploma (advantageous)
Candidates who meet most of these criteria are welcome to be considered for the role.