Work-Force
An opportunity has arisen for a Food and Beverage Supervisor in Cradock. Suitably qualified candidates from across Eastern Cape are invited to apply.
Overview
The Food and Beverage Supervisor vacancy forms part of how the Cradock branch keeps performing. It pairs day-to-day delivery with longer-running priorities that keep the hospitality jobs side of the business moving forward.
Notably, the organisation keeps reporting lines clean and expectations realistic. Performance is measured against a small, agreed set of metrics, and there are no surprise yardsticks for the Food and Beverage Supervisor taking on this position.
Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the hospitality jobs group in Cradock.
The Environment
Importantly, the environment is service-led and people-centred. Expect varied hours, a high tempo during peaks, and a team culture built on hospitality and pride in the guest experience.
A respectful, professional environment is the standard in Eastern Cape. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Cradock site adheres to the standards expected of a responsible South African employer.
About the Team
You will join a tight-knit, collaborative team that knows the hospitality jobs side of the business inside out. The Cradock group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
Crucially, the team mix in Cradock reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.
Based in Cradock
In addition, the role is based in Cradock, near the Mthatha regional service centre. Public transport links and parking are within easy reach, making the daily commute manageable for candidates living across Cradock and the broader Eastern Cape region.
If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Cradock, Eastern Cape.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Cradock.
Your Role
- Manage stock, breakages and consumables for your section
- Set up rooms, function venues and outlets ahead of guest arrivals
- Maintain cleanliness in front-of-house and back-of-house areas
- Take orders accurately and deliver food and beverages to standard
- Welcome guests warmly and ensure a smooth check-in and check-out experience
- Train casual staff on service standards and SOPs
- Promote menu items, daily specials and loyalty programmes
- Respond promptly to guest requests, complaints and special needs
Minimum Requirements
- Matric / National Senior Certificate (Grade 12)
- Ability to work shifts, weekends and public holidays
- Ability to remain calm and gracious under pressure
- 1-3 years’ experience in a similar hospitality environment
- Good verbal communication skills in English; second language an advantage
- Genuine passion for hospitality, food and creating memorable experiences
- Computer literacy and experience with POS systems
Notably, if your CV speaks to the points above, this role is worth a closer look.