Work-Force
A Food and Beverage Supervisor position is being filled in Queenstown. Suitable candidates from across Eastern Cape are invited to submit their applications for review.
About the Opportunity
The organisation is investing in its Queenstown operation, and this Food and Beverage Supervisor position reflects that commitment. The successful candidate will work across the hospitality jobs function and contribute to the wider Eastern Cape business.
Notably, the successful applicant is given the room to plan, deliver and review their work without unnecessary noise. The organisation has built its Queenstown team on trust, and the Food and Beverage Supervisor role will feel that from week one.
Internal documentation, process notes and shared playbooks make it easier for the Food and Beverage Supervisor to step into the hospitality jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.
Stakeholders for this position include line managers, peers across the hospitality jobs team and trusted external partners. Building those relationships early makes the next twelve months in Queenstown much easier.
A Typical Day
Your shift usually starts with a brief from the duty manager, a quick station check and a look at the day’s bookings or specials. As guests arrive, you slip into a steady rhythm — warm welcomes, accurate orders and seamless coordination with the kitchen and bar. Service peaks demand calm focus and tight teamwork, and quieter moments are spent resetting tables, polishing glassware or training a new starter. When the last guest leaves happy, you know you have delivered a memorable hospitality experience.
Crucially, the rhythm rewards people who plan ahead but also pivot quickly when Eastern Cape operations throw up the unexpected.
Practically speaking, the Queenstown office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.
No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Queenstown.
About the Team
You will join a tight-knit, collaborative team that knows the hospitality jobs side of the business inside out. The Queenstown group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.
In addition, the team mix in Queenstown reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
Our Commitment to Transformation
Inclusion is a core part of how the team operates. This is an equal-opportunity employer, and candidates from all communities — including women, youth and persons living with disabilities — are encouraged to apply for this role in Queenstown.
Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across Eastern Cape.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Queenstown.
Why This Role
On top of that, the company invests in the people who join it. From structured onboarding to ongoing skills development, you will find clear paths to grow your career in hospitality jobs from your base in Queenstown. Many colleagues across Eastern Cape have moved into senior roles after starting in positions just like this one.
Practically speaking, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Queenstown keep progressing.
Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in Eastern Cape.
Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Queenstown teams.
Where You’ll Work
Equally, the environment is service-led and people-centred. Expect varied hours, a high tempo during peaks, and a team culture built on hospitality and pride in the guest experience.
On top of that, a respectful, professional environment is the standard in Eastern Cape. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.
Equally, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Queenstown site adheres to the standards expected of a responsible South African employer.
Core Functions
- Maintain cleanliness in front-of-house and back-of-house areas
- Respond promptly to guest requests, complaints and special needs
- Welcome guests warmly and ensure a smooth check-in and check-out experience
- Drive guest satisfaction scores and online review ratings
- Train casual staff on service standards and SOPs
Essential Criteria
- Relevant hospitality qualification or culinary diploma (advantageous)
- Good verbal communication skills in English; second language an advantage
- Awareness of tourism grading and quality expectations
- Team player who can work collaboratively across departments
- Matric / National Senior Certificate (Grade 12)
- 1-3 years’ experience in a similar hospitality environment
If your CV speaks to the points above, this role is worth a closer look.